Guest Services Host - Trinity Leeds

Overview

Job Title: Guest Services Host

Rate of pay: £12.60 per hour

Contract: Temp to Permanent

Type of Employment: Part time

Shift Pattern: four 5-hour shifts, hours between 08:30 and 20:00 (following a four-week rotation)

Location: Shopping Centre – Trinity Leeds, Leeds

Note: This role starts 1st April 2026

Responsibilities

• Take ownership of all enquiries at the reception / guest lounge area, using questioning and listening skills to identify and offer solutions to guests’ needs.
• Build strong relationships with colleagues as part of a \”one team\” approach to customer service and achieving business objectives.
• Respond to emails in a professional and timely manner while maintaining appearance and housekeeping standards of the Guest Services lounge.
• Maintain a professional appearance and follow rules regarding personal presentation.
• Answer telephone queries clearly and professionally, manage Trinity Leeds Gift card sales and lost property.
• Support on centre events (e.g., summer / winter activations, craft clubs, Sip sessions, Artisan Markets) as part of the guest services team.
• Support the management team with administrative tasks and provide assistance as needed to maintain a high standard of work.
• Lead by example for the “Made you smile” and “Mystery shopper” initiatives where applicable.
• Stay vigilant and report any suspicious activity to the Control Room; support with Fire Emergency procedures as instructed.
• Follow correct procedures to forward customer complaints to the Client and uphold Trinity Leeds and Landsec Values.

What we are looking for (Qualifications and attributes)

• Motivated and genuine enthusiasm to learn and develop
• Ability to work as part of a team
• Good communication skills
• Minimum of 2 years in retail or a similar background
• Excellent customer service and communication skills
• The ability to solve problems
• Target driven
• Confident, positive and professional attitude
• Must be passionate about Guest Service
• Must be able to work as part of a team and on own initiative
• Excellent communications skills
• Must have a professional attitude to flexible working hours
• Must be able to deal with challenging and difficult situations