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- Tasks: Be the friendly face of our Guest Services team, creating memorable experiences for guests.
- Company: Join an award-winning team at Westgate Oxford, known for its welcoming atmosphere.
- Benefits: Earn £12.86 per hour with flexible part-time hours and a vibrant work environment.
- Why this job: Meet new people daily and make a positive impact in a dynamic setting.
- Qualifications: Confident, friendly individuals who love engaging with others.
- Other info: Opportunities for training and growth while working indoors and outdoors.
Overview
Contract: Permanent – Part Time
Hours: Various
Pay: £12.86 per hour
Location: Westgate Oxford, OX1 1TR
Responsibilities
Job objectives and responsibilities
Join our award-winning Guest Services team! Do you love meeting new people? Are you naturally confident, friendly and full of positive energy? We\’re on the lookout for outgoing, approachable individuals to become the welcoming face of our Guest Services team.
This is a character-first role – whether you\’re welcoming guests, giving directions or helping create memorable experiences, your energy and enthusiasm will make all the difference. We\\\’ll teach you the rest.
- Promote a welcoming and inclusive environment for Guests and colleagues
- Confidently provide knowledge of Westgate and surrounding areas
- Drive Guest feedback through the Share Your Thoughts platform
- Manage the Lost & Found property
- Professionally communicate with guests through telephone and email
- Participate and assist with all Centre events
- Carry out hands free shopping service
- Comfortable working indoors and outdoors, whatever the weather
- Be observant and report any safety or maintenance concerns
- Liaison with other departments and brand partners
- Provide support for Guests with disabilities and additional needs, showing sensitivity and respect
- Be willing to learn, adapt and take on new training as needed
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Guest Services Host employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Host
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Westgate Oxford. Familiarise yourself with their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their Guest Services.
✨Tip Number 2
Practice your people skills! Since this role is all about being friendly and approachable, try role-playing common guest interactions with a friend. This will boost your confidence and help you nail that warm, welcoming vibe during your interview.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the interviewers, let your positive energy shine through. Share examples of how you've created memorable experiences for others in the past – it’ll make you stand out as the perfect fit for the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to keep the conversation going and remind them of your enthusiasm for the role.
We think you need these skills to ace Guest Services Host
Some tips for your application 🫡
Show Your Personality: When you're applying for a role like Guest Services Host, let your personality shine through! We want to see your friendly and approachable side in your application. Use a warm tone and share experiences that highlight your positive energy.
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight any relevant experience you have in customer service or working with people. We love seeing how your background aligns with our values and the role!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you a great fit for the Guest Services team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Westgate Oxford. We can’t wait to hear from you!
How to prepare for a job interview at Mitie Group plc.
✨Show Your Personality
As a Guest Services Host, your character is key! Be yourself during the interview and let your friendly, outgoing nature shine through. Share personal anecdotes that highlight your enthusiasm for meeting new people and creating memorable experiences.
✨Know Your Stuff
Familiarise yourself with Westgate Oxford and its surrounding areas. Being able to confidently answer questions about local attractions or events will impress the interviewers and show that you're genuinely interested in the role.
✨Demonstrate Your Communication Skills
Since you'll be interacting with guests via phone and email, practice clear and professional communication. During the interview, articulate your thoughts well and showcase your ability to engage positively with others.
✨Emphasise Adaptability
This role requires you to be flexible and willing to learn. Share examples of how you've adapted to new situations in the past, whether it's handling unexpected challenges or learning new skills quickly. This will show that you're ready to take on the dynamic nature of the job.