At a Glance
- Tasks: Lead guest services and create memorable workplace experiences across London and beyond.
- Company: Signature by Mitie, a hospitality-led workplace experience company.
- Benefits: Competitive salary, travel opportunities, and a vibrant team culture.
- Other info: Hands-on role with excellent career growth and creative input.
- Why this job: Join us to shape exceptional guest experiences and thrive in a dynamic environment.
- Qualifications: Experience in hospitality or guest services and strong organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
At Signature, we create workplace and guest experiences that people remember. We're looking for a hospitality-led Portfolio Experience Manager to oversee a portfolio of guest services and workplace experience accounts primarily based across London, with additional regional sites requiring regular travel and support.
This is a fast-paced operational role for someone who thrives on variety, enjoys leading people and can confidently manage multiple clients, teams and operational demands at the same time. You’ll be responsible for leading day-to-day operational delivery across your portfolio, building strong client relationships, driving hospitality-led standards and creating positive team cultures.
We’re looking for someone who is:
- Operationally strong and highly organised
- Commercially aware and performance focused
- Hospitality-led with a passion for guest experience
- Comfortable managing multiple priorities and clients
- Creative, proactive and solutions focused
- Experienced within workplace experience, guest services, hospitality or FM environments
You’ll also work collaboratively with wider workplace services including cleaning, security and technical teams to ensure seamless workplace delivery.
What You’ll Be Doing
- Leading day-to-day guest services and workplace experience operations across London and regional accounts
- Managing multiple client relationships and operational priorities
- Supporting, coaching and developing workplace experience teams
- Driving service excellence, operational standards and team engagement
- Bringing fresh thinking and creativity into workplace environments
- Supporting commercial performance, labour management and KPIs
- Creating engaging workplace experiences and moments that matter
Leadership Presence
At Signature, we believe experience is built in the moments you see, feel and respond to in person. This is a highly visible operational role with an expectation of spending a minimum of 3 days per week on-site across your portfolio locations. While the majority of sites are London based, the portfolio also includes regional locations outside of London which will require regular travel and bi-weekly site presence. We are looking for leaders who are hands‑on, connected to their teams and present within the environments they support.
Why Signature? Because we’re building something different. A hospitality‑led workplace experience business where operational excellence, people and culture come together to create environments where people thrive. If you love hospitality, people, workplace culture and creating experiences that matter — we’d love to hear from you.
Guest Services Account Manager employer: Mitie Group plc.
At Signature by Mitie, we pride ourselves on fostering a vibrant work culture that prioritises hospitality and employee engagement. As a Guest Services Account Manager, you will benefit from extensive professional development opportunities while working in a dynamic environment across London and beyond. Our commitment to operational excellence and team collaboration ensures that every day is rewarding, making us an exceptional employer for those passionate about creating memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality and guest services industry. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your passion for guest experience shine through. Share stories that highlight your operational strengths and how you've created memorable moments for guests in the past.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how your skills align with their values and needs.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team and gives us a chance to see your enthusiasm for creating amazing workplace experiences.
We think you need these skills to ace Guest Services Account Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable guest experiences in the past. We want to see that you truly care about making a difference.
Highlight Your Organisational Skills:This role is all about managing multiple priorities, so make sure to showcase your organisational prowess. Use bullet points to list your relevant experiences and skills that demonstrate your ability to juggle various tasks effectively.
Be Creative and Solutions-Focused:We’re looking for someone who can think outside the box! In your application, mention any innovative ideas or solutions you've implemented in previous roles. This will show us that you're proactive and ready to bring fresh thinking to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Signature.
How to prepare for a job interview at Mitie Group plc.
✨Know Your Portfolio
Before the interview, take some time to research Signature and their approach to guest services. Familiarise yourself with their portfolio and think about how your experience aligns with their operational needs. This will show that you’re genuinely interested and ready to contribute.
✨Showcase Your Leadership Skills
As a Guest Services Account Manager, you'll need to lead teams effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and engage them. Highlight any creative solutions you've implemented to enhance team performance.
✨Demonstrate Your Hospitality Passion
Since this role is hospitality-led, be ready to discuss your passion for guest experience. Share specific instances where you went above and beyond to create memorable experiences for clients or guests. This will help convey your commitment to service excellence.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle multiple priorities and client relationships. Think of scenarios where you successfully juggled various demands and how you resolved challenges. Practising these responses will help you feel more confident during the interview.
