At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences at Gunwharf Quays.
- Company: Join a vibrant retail destination known for its customer service excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and development.
- Why this job: Be the face of guest services and create memorable moments for visitors.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 14.37 - 14.37 £ per hour.
Location: Gunwharf Quays
Hours: 30 hours per week (including evenings and weekends)
Salary: £14.37 per hour
Reporting to: Guest Services Lead
We are looking for a proactive and people-focused Guest Services Supervisor to support the delivery of an exceptional experience at Gunwharf Quays. You will play a key role in leading the front-line Guest Services team, ensuring smooth daily operations while maintaining the highest standards of customer service. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys leading teams, and is passionate about creating memorable guest experiences.
Key Responsibilities
- Team Leadership & Support
- Supervise and support the Guest Services team to ensure effective daily operations
- Provide coaching, feedback and ongoing development to team members
- Lead by example in delivering outstanding guest service
- Guest Experience
- Manage guest enquiries, complaints and escalations professionally and efficiently
- Ensure a welcoming, safe and clean environment for all visitors
- Monitor service delivery to drive consistency and high satisfaction levels
- Operational Excellence
- Oversee day-to-day Guest Services functions including reception, concierge and information desks
- Maintain accurate records of guest interactions and identify trends
- Collaborate with centre teams (security, cleaning, maintenance) to deliver a seamless experience
- Training & Compliance
- Support onboarding and continuous development of the team
- Ensure all procedures align with health & safety and company policies
- Reporting & Administration
- Complete shift reports and monitor team performance
- Support improvements to processes and service standards
Experience in a customer-facing supervisory role
Strong leadership, communication and problem-solving skills
Calm under pressure with the ability to manage multiple priorities
Confident using systems and customer service tools
Flexible and able to work a variety of shifts
Guest Service Supervisor employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
