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- Tasks: Monitor security systems, respond to incidents, and assist employees and guests.
- Company: Join a leading organization focused on global security operations.
- Benefits: Earn £18.80 per hour with opportunities for growth and development.
- Why this job: Be part of a dynamic team ensuring safety and security in a fast-paced environment.
- Qualifications: Strong communication skills, analytical mindset, and experience in security operations preferred.
- Other info: Must be able to work flexible hours, including nights and weekends.
The Global Security Operations Center must be staffed 24 hours per day, 7 days per week. The GSOC Operator is responsible for using industry best practices to identify, analyse, and support all incidents that are either impactful or potentially impactful to the business, the brand and or employees. This position is responsible for using industry leading tools for communicating information pertaining to those incidents to business leadership. The GSOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. The GSOC operator supports the EMEA region and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents.
We are looking for capable and passionate security and customer service professionals, able to cope with high paced security situations and the gathering and distributing of essential business communications.
Hourly rate: £18.80
Responsibilities include but are not limited to:
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The GSOC operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to both employees and guests.
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The GSOC operator will dispatch security officers, ERT, facilities, police, fire, and EMS personnel as required via telephone and/or radio.
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The GSOC operator maintains various records of communications and events.
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The GSOC operator uses multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact the clients’ business.
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The GSOC operator communicates and disseminates information, using established communication vehicles, to key partners using best practices.
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The GSOC operator takes an active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual.
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The GSOC operator will act as a liaison between all departments and the Physical Security Department.
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The GSOC operator will escalate (without delay) complaints and unusual/critical event information to the Duty Shift Manager
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The GSOC operator accurately maintains control of all equipment and keys in the GSOC. Accurately logs all equipment and keys signed out and returned by Security or other parties.
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The GSOC operator informs (without delay) the Duty Shift Manager/ GSOC Lead Operator of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems.
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The GSOC operator proactively monitors all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security and safety system alarms.
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The GSOC operator answers and responds to events and situations received over regular and emergency phones and intercoms. Controls and monitors the two-way communication systems.
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The GSOC operator must have excellent verbal, written and customer service skills and abilities.
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Advanced computer skills and proficiency.
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Excellent customer service skills.
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Excellent verbal and communication skills.
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Second language skills are desirable.
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Strong analytical and problem-solving skills.
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Self-motivated and able to work under little to no direct supervision.
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Ability to work in a team environment.
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Ability to multi-ask, discerns patterns in detail.
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Think through problems for logical solutions and remain calm and professional under stress.
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Strong decision-making ability during both crisis and non-crisis situations.
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Able to work with highly confidential information.
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Must be able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies.
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Able to work and communicate effectively with all levels of leadership.
Desirable Experience and Qualifications:
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Experience working within a SOC or similar environment.
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Experience in use of CCTV and other security systems.
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SIA CCTV license holder
GSOC Operator employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GSOC Operator
✨Tip Number 1
Familiarize yourself with the latest industry best practices in security operations. Understanding the protocols and tools used in a GSOC environment will give you an edge during the interview process.
✨Tip Number 2
Highlight any experience you have with CCTV and alarm systems. If you've worked in a similar environment before, be ready to discuss specific situations where you effectively managed security incidents.
✨Tip Number 3
Demonstrate your ability to remain calm under pressure. Prepare examples from your past experiences where you successfully handled high-stress situations, as this is crucial for a GSOC Operator role.
✨Tip Number 4
Showcase your communication skills. Be prepared to explain how you would effectively communicate with various stakeholders during incidents, as clear communication is key in this role.
We think you need these skills to ace GSOC Operator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the GSOC Operator position. Understand the responsibilities and required skills, such as communication, analytical abilities, and customer service skills.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in security operations, particularly in a SOC environment. Mention specific tools or systems you have used, like CCTV, and any relevant certifications, such as an SIA CCTV license.
Showcase Your Skills: Clearly demonstrate your verbal and written communication skills in your application. Provide examples of how you've successfully handled high-pressure situations or resolved conflicts in the past.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to hiring managers.
How to prepare for a job interview at Mitie Group plc.
✨Showcase Your Communication Skills
As a GSOC Operator, you'll need to communicate effectively with various stakeholders. During the interview, demonstrate your verbal and written communication skills by providing clear and concise answers. Use examples from your past experiences where you successfully communicated in high-pressure situations.
✨Highlight Your Problem-Solving Abilities
The role requires strong analytical and problem-solving skills. Be prepared to discuss specific instances where you've had to think critically and make decisions under pressure. This will show that you can remain calm and professional during crises.
✨Familiarize Yourself with Security Systems
Since the position involves monitoring alarms and CCTV systems, it's beneficial to have a good understanding of these technologies. If you have experience with security systems, be sure to mention it. If not, do some research beforehand to familiarize yourself with common tools used in the industry.
✨Demonstrate Teamwork and Independence
The GSOC Operator must work well both independently and as part of a team. Share examples of how you've successfully collaborated with others in previous roles, as well as times when you've taken initiative and worked autonomously. This will illustrate your versatility in different working environments.
