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For Companies At a Glance
- Tasks: Lead and train a team of security officers to ensure top-notch safety standards.
- Company: Join Mitie, a leader in security services with a strong reputation.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in safety while developing your leadership skills.
- Qualifications: Strong communication skills and a valid SIA guarding licence required.
- Other info: Flexible working hours and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Contribute to the success of the contract through effective training and continuous on-going colleague development along with supporting the client’s security and safety strategy.
- Effectively support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs.
- Deputise during times of unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
- Responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLAs & KPIs.
- Maintain and promote the Mitie brand and reputation by providing an industry-leading security provision.
- Support the customer and be responsible for the accuracy and timely reporting of crime and crime-related tasks/activities through effective training of the officer population.
- Deliver results that meet or exceed the budget and service delivery requirements through full responsibility and accountability.
- Work within customer retail stores, delivering Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign-off.
- Delivery of all corporate training to the required standard for all officers in your area of responsibility.
- Responsible for completing officer evaluations in line with contractual KPIs.
- Support the security officer population in the contract through great training and coaching.
- Support the officer population in delivering great uniform standards through effective coaching as part of the evaluation process.
- Responsible for the delivery of all focus topics and any ad-hoc training as identified by the business.
- Deliver ongoing training, support and guidance to all officers including any ad-hoc training as required by the business.
- Support the delivery of SIA CCTV training to ensure all podium store security officers are qualified to use the podium.
- Delivery and implementation of performance management, PIP and development plans to officers where required for opportunities in relation to officer standards (uniform, time-keeping, task completion, failure to follow training delivered).
- Ensuring behaviours and situations that endanger the health & safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
- Support the Operations Manager with initial investigations for customer complaints, QHSE incidents and any other investigations as required.
- Support with the delivery, maintenance and updates of assignment instructions and risk assessments.
- Engage with store management to ensure when in store to build a great working relationship with the client.
- Ensuring adherence to uniform standards.
- Maintain open communication channels, recognise achievements and actively contribute to talent mapping projects.
Personal Specification
- Excellent organisational and time management skills.
- Confident and professional working approach and appearance.
- Strong customer service, client-focused attitude with the ability to build good working relationships.
- Exceptional verbal and written communication skills.
- Ability to work individually and as part of a team.
- Resilient and tenacious with a ‘can do’ approach.
- Flexible and adaptable.
- Literate, numerate and IT skills to medium level user.
- Be willing to work towards, if not already held, a management apprenticeship as deemed appropriate for personnel development.
- Full valid UK driving licence.
- Valid SIA guarding licence.
Health and Safety responsibilities
- Follow group and company policies and procedures at all times.
- Report immediately any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or risk to health and safety or the environment.
- Use all work equipment and personal PPE properly and in accordance with training.
- Report immediately any issues or training needs to your line manager.
Information Security
- Ensure compliance with Mitie’s information security procedures in all activities.
- Proactively identify and report security risks to your manager.
- Report actual and suspected security incidents.
Security Mobile Team Leader in Great Chesterford employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Mobile Team Leader in Great Chesterford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the security industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers or team leaders, make sure to highlight your training and coaching experience. Share specific examples of how you've developed others and improved performance – it’ll set you apart from the crowd.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application process to open. Reach out directly through our website or LinkedIn to express your interest. A little initiative can go a long way in making a great first impression.
✨Tip Number 4
Prepare for interviews by practising common questions related to security management and training. Think about how you can demonstrate your organisational skills and customer service focus. The more prepared you are, the more confident you'll feel when it’s time to shine!
We think you need these skills to ace Security Mobile Team Leader in Great Chesterford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Security Mobile Team Leader role. Highlight your experience in training and development, as well as your ability to manage performance and compliance with SLAs & KPIs. We want to see how you can contribute to our success!
Show Off Your Communication Skills: Since exceptional verbal and written communication skills are key for this role, ensure your application reflects this. Use clear, concise language and structure your documents well. We love a good presentation, so make it easy for us to read!
Demonstrate Your Leadership Qualities: In your application, share examples of how you've successfully led teams or managed projects in the past. We’re looking for someone who can support and develop our security officers, so show us your leadership style and achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Make sure you understand the key responsibilities of a Security Mobile Team Leader. Familiarise yourself with SLAs, KPIs, and the importance of training and development in security roles. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or managed performance in previous roles. Highlight your experience in training and coaching others, as this is crucial for the position. Be ready to discuss how you can support the Operations Manager and maintain high standards across the team.
✨Demonstrate Your Customer Focus
Since building good working relationships with clients is key, think of instances where you've gone above and beyond for customers. Be prepared to discuss how you would engage with store management and ensure compliance with uniform standards while promoting the Mitie brand.
✨Be Ready for Scenario Questions
Expect questions about handling difficult situations, such as customer complaints or health and safety incidents. Prepare by thinking through potential scenarios and how you would approach them, demonstrating your problem-solving skills and adherence to company policies.
