At a Glance
- Tasks: Ensure safety and security in retail environments while providing excellent customer service.
- Company: Join a leading retail company committed to safety and community.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Exciting role with a focus on teamwork and community engagement.
- Why this job: Make a real difference by protecting customers and colleagues in a dynamic environment.
- Qualifications: SIA licence preferred; strong communication and customer service skills required.
The predicted salary is between 24960 - 30400 £ per year.
Portsmouth / Southampton Area
Pay: £13.50+
Permanent - Flexible (8 Hours minimum weekly)
Main Duties
- To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability.
- To protect customers and colleagues from physical and verbal abuse.
- To deter violence and public order offences.
- To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions.
- To deter till snatchers, trolley push outs and other bulk thefts.
- To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed.
- Dealing with any difficult situations that arise in a safe and professional manner.
- To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards.
- Monitoring the store CCTV where appropriate.
- Complete retrospective CCTV reviews focusing on shrinkage.
- To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge, SIA licence(s), and identity badge, which all must be valid.
- To understand and always implement the ‘Ways of Working'.
- Liaise with the store management teams giving clear and concise feedback.
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store.
- Completing reports by recording observations, information, occurrences and surveillance activities using SMART.
- Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses.
- To report all incidents fully by the end of the shift using the SMART system.
- To wear and activate BWCCTV in accordance with company procedures.
- Ensuring behaviours and situations that endanger the health and safety and well-being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
What we are looking for
- Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates).
- A full five year check-able employment/education history.
- Experience of delivering Customer Service.
- Excellent communication skills are required both written and verbal.
- Adaptable communication style to meet the needs of different people groups.
- Ability to work in a fast moving services business.
- Capability in the use of technology.
- Good attention to detail.
- High level of enthusiasm and passion.
- Previous experience in a similar role is desirable but not essential.
- Public Space Surveillance SIA licence is desirable but not essential.
Retail Relief Support Officer in Gosport employer: Mitie Group plc.
As a Retail Relief Support Officer with us, you will join a dynamic team dedicated to creating a safe and welcoming environment for customers and colleagues alike. Our company prides itself on fostering a supportive work culture that values employee growth, offering flexible hours and competitive pay, alongside opportunities for professional development in the Portsmouth/Southampton area. With a commitment to safety and community engagement, we ensure that our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Relief Support Officer in Gosport
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Retail Relief Support Officer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Mitie Group plc.. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Retail Relief Support Officer candidates.
✨Directly Apply to Mitie Group plc.
Don’t forget to apply for the Retail Relief Support Officer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Mitie Group plc..
We think you need these skills to ace Retail Relief Support Officer in Gosport
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Mitie Group plc.. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Mitie Group plc..
How to prepare for a job interview at Mitie Group plc.
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Mitie Group plc..
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Mitie Group plc..
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Mitie Group plc..
