At a Glance
- Tasks: Provide top-notch customer service and support across various sites in Scotland.
- Company: Join Mitie, a trusted leader in workplace support with a vibrant culture.
- Benefits: Earn £14 per hour, guaranteed hours, and opportunities for career growth.
- Other info: Enjoy exposure to high-profile clients and diverse work environments.
- Why this job: Be the face of exceptional service and create memorable experiences for guests.
- Qualifications: Strong communication skills and flexibility to travel between sites.
The predicted salary is between 14 - 14 £ per hour.
The Mobile Support Team Member is a flexible, highly adaptable service professional who provides front‑of‑house and workplace support across multiple sites, ensuring a consistent, high‑quality experience for guests and staff.
Key Responsibilities
- Act as a confident, professional first point of contact across multiple sites.
- Deliver outstanding customer service while creating positive and memorable experiences.
- Adapt quickly to different environments, teams, and client expectations.
- Build rapport with colleagues and clients, even in short timeframes.
- Ensure every arrival, interaction and farewell is seamless and professional.
- Provide front‑of‑house support, including visitor management and reception duties.
- Manage visitor systems and support access processes.
- Support meeting room setups, events and workplace activities.
- Conduct floor walks and identify issues requiring attention.
- Liaise with on‑site teams, contractors, and service providers.
- Support mailroom, admin and workplace coordination tasks when required.
- Maintain consistency in service quality across all sites.
- Identify and address service gaps quickly and effectively.
- Support continuous improvement initiatives.
- Work safely in line with Mitie QHSE policies.
- Report incidents, risks or near misses promptly.
- Support emergency procedures and site compliance requirements.
- Maintain professional presentation and behaviour at all times.
Travel Requirements
- Required to travel regularly between sites, including occasional overnight stays.
- Travel across the North region and sometimes as far as Scotland.
- Confidence and comfort using public transport is essential.
Travel Guidelines
- Travel within your home city is self‑funded.
- Travel beyond your home city: Mitie will cover all additional travel costs and pay for additional travel time beyond a 1‑hour standard commute time there and back.
Qualifications
- Strong communication and organisational skills.
- Ability to travel regularly between sites.
- Flexibility with start and finish times.
- Flexible with locations and working hours.
- Computer literacy (Outlook, Teams, Word, etc.).
- Willingness to obtain or hold a valid SIA licence.
- Willingness to complete and maintain any required site‑specific clearances.
Benefits / Compensation
- Guaranteed 16 hours per week plus overtime.
- Exposure to multiple high‑profile workplaces and clients.
- Opportunities to develop skills across different environments.
- Career progression within Mitie Signature.
Values
- Trustworthy – integrity and consistency.
- Helpful – collaboration and going beyond expectations.
- Spirited – energy, pride and passion.
- Pioneering – embrace innovation and continuous evolution.
Eligibility
- Must be a UK National or possess or be able to obtain SC Clearance.
Mobile Support Host in Glasgow employer: Mitie Group plc.
Mitie is an exceptional employer that prioritises employee growth and development, offering guaranteed hours and opportunities for career progression within a dynamic and supportive work environment. With a focus on delivering outstanding customer service across multiple high-profile sites in Scotland, employees benefit from exposure to diverse workplaces while enjoying a culture built on trust, collaboration, and innovation. Join us to be part of a spirited team that values integrity and encourages continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Support Host in Glasgow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Mitie Group plc. and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Mitie Group plc. and let us see your personality shine through!
We think you need these skills to ace Mobile Support Host in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Mitie Group plc..
Get Familiar with Our Brand:Before applying, take some time to learn about Mitie Group plc. and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Mitie Group plc.
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Mitie Group plc..
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Mitie Group plc. will surely appreciate.
