Retail Security Officer NFL in Gillingham

Job Overview

We are looking for a professional, confident, and customer-focused Security Officer who is committed to maintaining a safe, secure, and welcoming environment for our client, colleagues, and visitors.

In this role, you will

• Protect the customer's people, property, and assets by delivering security services in accordance with the site's Assignment Instructions (AI's) and any subsequent updates.
• Consistently achieve and exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), taking ownership of your responsibilities and contributing to the long-term success of the contract.
• Demonstrate professionalism, accountability, and a proactive approach to customer service.
• Embrace ongoing learning opportunities to support personal and professional development.

Main Duties Operations

• Ensure full compliance with company policies, procedures, legal requirements and regulatory standards, as directed by the Security Account Manager and in line with UK legislation.
• Complete all site-specific tasks and responsibilities to the highest standard, as outlined within the Assignment Instructions (AI's).
• Regularly review Assignment Instructions, keeping up to date with any changes and proactively suggesting improvements to enhance service delivery.
• Maintain compliance with all industry and statutory licensing requirements, including holding a valid front-line SIA licence in either Security Guarding or Door Supervision.

A CCTV (PSS) SIA Licence is also required by the client, along with any additional contract-specific training.

• Follow all health, safety and legal obligations associated with the role.
• Carry out duties responsibly, professionally and in accordance with established procedures.
• Demonstrate excellent organisational skills, attention to detail and a methodical approach to work.
• Training & Development
• Successfully complete all mandatory training and competency assessments.
• Participate in additional development opportunities as identified by the Security Account Manager.
• Use technology effectively to support operational objectives and enhance professional knowledge.
• Take responsibility for maintaining all required licences and qualifications, ensuring SIA licence renewals are submitted at least 16 weeks before expiry.
• Actively engage in continuous professional development to remain informed of industry best practice and emerging trends.
• Security, Safety & Customer Service
• Remain vigilant and promptly report any health and safety concerns, hazards or risks identified on site.
• Monitor the site environment for security threats, suspicious activity or changes that could impact safety, security or business operations.
• Use initiative, sound judgement and effective communication skills to manage situations appropriately and seek support when required.
• Maintain a calm, professional and courteous approach when dealing with challenging situations or difficult customers.
• Complete accurate, detailed and timely records following any incident, ensuring information can be used to support investigations and reporting requirements.
• Demonstrate reliability, punctuality and commitment to both Mitie and the client.
• Ensure all scheduled check calls are completed within the required timeframes in accordance with Assignment Instructions.
• Contact Emergency Services and the Communication Centre promptly when incidents occur and ensure all reporting procedures are followed.
• Deliver a visible and reassuring security presence while promoting a positive customer experience.

What We're Looking For

We are seeking someone who is professional, approachable and passionate about delivering exceptional security services. The ideal candidate will have:

• A valid SIA Licence (Security Guarding or Door Supervision).
• A CCTV (PSS) SIA Licence (required for this contract).
• Strong communication and interpersonal skills.
• Excellent attention to detail and report-writing ability.
• The confidence to work independently and make informed decisions.
• A proactive and customer-focused approach.
• The ability to remain calm and professional under pressure.
• Security Cleared (SC) status desirable, but not essential.

Why Join Us?

At Mitie, we value professionalism, integrity and teamwork.

We are committed to supporting our colleagues through comprehensive training, career development opportunities and a positive working environment where everyone can thrive and achieve their full potential.

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