At a Glance
- Tasks: Ensure a safe and welcoming environment for customers and colleagues in a fast-paced retail setting.
- Company: Join the iconic M&S team, known for its commitment to service and safety.
- Benefits: Earn £13.58 per hour with guaranteed 40+ hours weekly and fantastic perks.
- Other info: Enjoy a supportive team environment with opportunities for growth and development.
- Why this job: Be a key player in protecting our stores while delivering top-notch customer service.
- Qualifications: Previous security experience preferred; strong communication and a calm, professional approach required.
The predicted salary is between 13.58 - 13.58 £ per hour.
- Retail Security Officer –M&S
- Salary - £13.58 per hour
- Guaranteed 40+ hours per week
Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.
This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.
We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude.
You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.
- At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
- Customer service is at the heart of the role.
You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
- You'll help keep our stores safe and secure.
From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
- Being digitally confident is essential.
You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
- You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
- Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
- Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.
What we're looking for
- Previous security experience is preferred
- A valid SIA licence is desirable, although not essential
- Strong communication and interpersonal skills
- A calm, confident and professional approach
- A proactive mindset with the ability to make sound decisions quickly
- A genuine passion for customer service and keeping people safe
- Important Information
All candidates must be able to provide a 5-year checkable work history within the UK.
This is a role where service, safety and professionalism come together every single day.
- Excellent Benefits
- Guaranteed 40+ hours per week
- 20% colleague discount (after a qualifying period)
- Company-funded SIA licence renewal
- Share Incentive Plan
- Save As You Earn Scheme
- Cycle to Work Scheme
- Life Assurance
- Childcare Voucher Scheme
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