At a Glance
- Tasks: Deliver exceptional customer service and support site safety and security.
- Company: Join a dynamic team focused on creating a welcoming environment for visitors and staff.
- Benefits: Opportunity to develop expertise in specific service areas and receive support for SIA licence.
- Other info: Flexibility to rotate across departments is beneficial.
- Why this job: Perfect for those who thrive on first-class customer service and teamwork.
- Qualifications: Must have a current SIA licence or be willing to obtain one with support.
The predicted salary is between 24000 - 27800 £ per year.
As a Front of House team member, you'll be the face of our service, delivering a welcoming and secure environment for all visitors and staff. You'll play a key role in upholding site standards and supporting various service functions across the premises.
Key Responsibilities
- Deliver exceptional customer service across all areas of the site.
- Fulfil site requirements in line with our Service Level Agreement (SLA).
- Handle customer requests quickly and efficiently.
- Support site safety and security by following specific task instructions consistently.
- Monitor compliance with site rules, escalating issues when necessary.
- Undertake reception and admin duties, with the chance to develop expertise in specific service areas.
- Collaborate with and support other service lines when required.
If you thrive on delivering first-class customer service, have a strong sense of responsibility, and enjoy working in a dynamic environment - this could be the perfect role for you. We’re seeking team players who bring energy, professionalism, and a positive attitude to everything they do.
You’ll Have
- A customer-first mindset and the ability to build strong relationships.
- A proactive, enthusiastic, and detail-focused approach.
- Confident communication skills - clear, courteous, and professional.
- A current SIA licence - or be open to obtaining one with our support.
- Self-motivation and a strong sense of responsibility.
- Flexibility and a willingness to learn new roles or rotate across departments.
- The ability to work both independently and as part of a team.
- (Optional but beneficial) Basic IT skills (Word, Excel, Outlook).
- A willingness to undergo DV (Developed Vetting) clearance.
Front of House team member employer: Mitie Group plc.
This role is based in a vibrant environment where you can enhance your customer service skills. The team values professionalism and energy, ensuring a positive atmosphere for both staff and visitors. You'll also have the chance to develop expertise in various service areas.
