FM Administrator

o Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities

• To provide dedicated administrative support to colleagues, engineers, contract and performance managers and third party suppliers thus ensuring effective and efficient operation as directed by the line Manager.

• The role will encompass the delivery of key tasks, with a focus of this role being the deliverance of excellent customer service through open, courteous and friendly communication.

Main duties

• Ensure that Work Order information is accurately recorded and updated in Maximo to provide robust Management Information.

• Deal with communications in a professional and prompt manner.

• Escalate issues with specific jobs, clients, or engineers promptly.

• Ensure full audit trails are maintained and evidenced where required.

• Support Manager(s) to develop on existing reporting templates for internal and external purposes.

• Ensure that new works and remedial processes are raised for all chargeable works, operated effectively, costs reviewed and refined where appropriate.

• Any additional responsibilities that your manager requires, in line with your job description, · Follow Group and company policies and procedures at all times.

· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.

· Use all work equipment and personal PPE properly and in accordance with training received.

· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

Information Security

· Ensure compliance with Mitie’s information security procedures in all activities.

· Proactively identify and report security risks to your manager.

· Report actual and suspected security incidents.

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right

· Have experience working within a service delivery or contact centre.

· Strong organisational skills.

• Ability to prioritise workload.

· Possess Intermediate / Advanced Microsoft Office Skills and use of CAFM systems for example Maximo.

· Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.

· Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.

· Work effectively under pressure within a busy and diverse environment.

· Show a creative approach to analysing and solving problems using technology and reported information

· Work well as part of a team.