At a Glance
- Tasks: Lead and mentor a team in Fire & Security engineering while ensuring top-notch service delivery.
- Company: Join the UK's leading Fire & Security company with a focus on innovation and excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and a focus on teamwork.
- Why this job: Make a real impact by leading a skilled team and enhancing customer safety.
- Qualifications: Strong technical background in Fire & Security systems and leadership experience.
The predicted salary is between 40000 - 50000 € per year.
We would like to welcome a new, experienced Fire & Security Lead Engineer into the group to grow and develop within the business.
Job Purpose
As a Lead Fire & Security Engineer, you will provide day-to-day technical leadership, support, and guidance to the engineering team within your area. You will oversee maintenance and service delivery across Fire and Security systems, ensuring compliance, efficiency, and customer satisfaction. Working alongside the Regional Service Manager and Scheduler, you will ensure the effective and profitable use of engineering resources while setting the standard for technical excellence and customer service.
Key Responsibilities
- Provide daily support and guidance to engineers in your area.
- Conduct toolbox talks and maintain accurate records for compliance.
- Mentor and develop engineers through on-the-job coaching and formal training.
- Deputise for the Regional Service Manager during absences.
- Promote and maintain a high standard of professionalism, safety, and conduct across the team.
- Organise and maintain an effective call-out rota for the area.
- Support engineers with stock control, resource management, and escalation resolution.
- Maintain Fire & Security Systems to current standards and customer requirements.
- Plan and manage both routine and reactive service visits within the region.
- Respond to service calls and customer issues with urgency and professionalism.
- Oversee the delivery of minor works and small bespoke projects in your area.
- Attend and assist with troubleshooting, site surveys, and installation handovers.
- Ensure all work is completed accurately, on time, and in compliance with industry and company standards.
- Build and maintain strong customer relationships, ensuring service excellence.
- Handle customer complaints and concerns promptly and effectively.
- Ensure performance and service delivery align with monthly schedules and compliance standards.
- Utilise customer portals as directed and ensure engineers do the same.
- Take ownership of customer satisfaction across all aspects of service delivery.
- Support technical teams (Sales, DRS, and Projects) with quotations and site knowledge.
Qualifications
In addition to having all the usual attributes of a great Mitie Fire & Security employee, which include a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team, we are specifically looking for candidates who offer:
- Strong technical background in electrical/electronic systems.
- Excellent all-round knowledge of Fire and Security systems.
- Experience in leading or mentoring engineering teams.
- Effective organisational and communication skills.
- Professional, assertive, and customer-focused approach.
- Calm under pressure, enthusiastic, and proactive.
- Capable of working independently and collaboratively.
- Experience of front-line customer contact in a fast-paced environment.
Mitie Fire and Security are the UK's leading Fire & Security company.
Fire & Security Lead Engineer employer: Mitie Group plc.
At Mitie Fire and Security, we pride ourselves on being a leading employer in the Fire & Security sector, offering a dynamic work environment that fosters professional growth and development. Our culture emphasises teamwork, technical excellence, and customer satisfaction, providing our employees with comprehensive training and mentorship opportunities to enhance their skills. Located in the UK, we offer competitive benefits and a supportive atmosphere where your contributions are valued, making it an ideal place for those seeking a rewarding career in engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Fire & Security Lead Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your experience with fire and security systems. When you get the chance to chat with potential employers, use this to demonstrate your technical expertise and leadership abilities.
✨Tip Number 3
Prepare for interviews by practising common questions related to fire and security engineering. Think about scenarios where you've led a team or resolved customer issues. We want you to shine and show how you can bring value to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Mitie Fire and Security. Let’s get you on board!
We think you need these skills to ace Fire & Security Lead Engineer
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your experience in Fire and Security systems. We want to see how your background aligns with the role, so don’t hold back on those technical skills and leadership experiences!
Tailor Your Application:Take a moment to tailor your application specifically for this role. Use keywords from the job description to show us you understand what we're looking for. This helps us see that you’re a perfect fit for our team!
Be Professional Yet Personal:While we love professionalism, we also appreciate a personal touch. Let your personality shine through in your application. Share why you’re passionate about Fire and Security and how you can contribute to our team's success.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Mitie Group plc.
✨Know Your Fire & Security Systems
Make sure you brush up on your knowledge of fire and security systems before the interview. Be ready to discuss specific technologies and standards you've worked with, as well as any relevant compliance regulations. This will show that you're not just experienced but also genuinely interested in the field.
✨Demonstrate Leadership Skills
Since the role involves leading a team, be prepared to share examples of how you've successfully mentored or guided engineers in the past. Think about specific situations where your leadership made a difference, and be ready to discuss your approach to fostering a positive team environment.
✨Customer Service is Key
Highlight your experience in handling customer complaints and ensuring satisfaction. Prepare to discuss how you've built strong relationships with clients and resolved issues effectively. This will demonstrate your customer-focused approach, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of examples from your past experiences where you had to troubleshoot issues or manage service delivery challenges. This will help you showcase your calmness and proactivity in high-pressure situations.
