At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, annual leave, pension schemes, and free uniform.
- Other info: Great opportunities for progression and development, plus paid breaks!
- Why this job: Make a real difference in your community by preventing crime and ensuring safety.
- Qualifications: SIA licence preferred; strong communication and customer service skills are essential.
The predicted salary is between 27500 - 30000 £ per year.
Pay rate: 13.23. Various shifts to be discussed at interview.
Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence; owning transport is an advantage.
Vetting: It is vital that you have a full 5‑year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Responsibilities
- Deliver industry leading customer service
- Deter violence and public order offences
- Conduct patrols of the store
- Utilise CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- Wear Body‑Worn CCTV to support the reduction of crime and increase colleague and customer safety
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re‑licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
SIA Licensed Retail Security Officer | Safe Store Benefits in Farnham employer: Mitie Group plc.
Mitie is an exceptional employer that prioritises the safety and well-being of both its employees and customers. With a strong focus on professional development, including comprehensive training and apprenticeship schemes, employees are encouraged to grow within the company. The supportive work culture, coupled with attractive benefits such as paid breaks, annual leave, and access to financial services, makes Mitie a rewarding place to work for those seeking a meaningful career in retail security.
StudySmarter Expert Advice🤫
We think this is how you could land SIA Licensed Retail Security Officer | Safe Store Benefits in Farnham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mitie on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to retail security. We should focus on how we can deliver exceptional customer service while ensuring safety. Role-play with a friend to build confidence!
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and ready for action. A smart appearance shows that we take the role seriously and are committed to creating a safe environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities.
We think you need these skills to ace SIA Licensed Retail Security Officer | Safe Store Benefits in Farnham
Some tips for your application 🫡
Show Off Your Customer Service Skills:We want to see how you can deliver exceptional customer service in your application. Share examples of how you've created a safe and welcoming environment in previous roles, as this is key for us at Mitie.
Highlight Your SIA Licence:If you've got a current SIA licence, make sure to mention it! It’s a big plus for us and shows you're ready to hit the ground running. If you don’t have one yet, don’t worry – just let us know your plans to get it.
Be Clear About Your Availability:Since we have various shifts, it's super important to be clear about when you're available to work. This helps us find the best fit for both you and the team, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep everything organised. Plus, you’ll get all the latest updates directly from us!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Make sure you understand the role of a Retail Security Officer inside out. Familiarise yourself with the responsibilities listed in the job description, like delivering exceptional customer service and conducting patrols. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role emphasises customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you can create a safe shopping environment while maintaining a friendly and approachable demeanour.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about how you would deter violence or manage public order offences. Practising these scenarios can help you articulate your thought process during the interview.
✨Dress the Part
Even though you might be applying for a security role, first impressions matter! Dress smartly and professionally for the interview. It shows respect for the interviewers and indicates that you take the opportunity seriously.
