At a Glance
- Tasks: Manage facilities services and ensure smooth operations across multiple office locations.
- Company: Join a leading facilities management company with a focus on innovation and teamwork.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and collaboration with diverse teams.
- Why this job: Make a real difference in creating safe and efficient workspaces for everyone.
- Qualifications: Experience in facilities management and strong customer service skills required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As the Facilities Manager, you will manage and deliver the Facilities Management services for the agreed (Soft and Hard) - Tier 1 Offices/Tier 2 offices/ Tier 3&4 offices and allocated branches ensuring the team, Mitie Service Lines and 3rd party suppliers maintain and repair the services of the facility in line with the clients\' contractual requirements, agreed timescales and budget. This role will report to the IFM Region.
Responsibilities
- Identify and report any business/operational risks following processes.
- Proactively undertake daily/weekly building inspections and report defects identified via helpdesk, ensuring timely resolution within agreed SLAs and ensuring the building is fit for purpose.
- Pro-actively manage the delivery of property integration plans, managing and resolving any business issues throughout via the PWR process.
- Support property integration plans in conjunction with the business and other property teams that support both the property exits and business needs, in line with the LBG Workplace Strategy Programme.
- Identify/deliver opportunities to deliver continuous improvement, liaising with the Line Manager to ensure consistency across the portfolio.
- Support the IFM Regional Facilities Manager in establishing clear performance targets (SMART) for the team to significantly improve performance and measure success factors; identify growth through extending current areas and developing new services and new markets – Mitie First.
- Manage and support call out/escalations for the building.
- Manage 3rd party suppliers to ensure no breach of policy and drive innovation/best practice.
Qualifications
- Extensive experience within Facilities/Estates management.
- Financial services background / 5 Hotel background
- Excellent customer service skills.
- Commercially astute and able to prepare, articulate and present a sound and profitable business case.
- Excellent relationship management, communication and negotiation skills with the ability to build, manage and maintain these relationships. Highly customer focus and the ability to exceed expectations.
- Ability to work collaboratively with other specialists to improve service delivery and address service delivery issues.
Facilities Manager in Halifax employer: Mitie Group plc.
As a Facilities Manager at our company, you will thrive in a dynamic work environment that prioritises employee growth and development. We offer competitive benefits, a supportive culture that values collaboration and innovation, and opportunities to lead impactful projects within our Tier 1 to Tier 4 offices. Join us in a role where your expertise will not only enhance our facilities but also contribute to a sustainable future for our clients and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Manager in Halifax
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to facilities management and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in facilities management. Highlight your ability to manage risks and improve service delivery – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that Facilities Manager role!
We think you need these skills to ace Facilities Manager in Halifax
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Facilities Manager role. Highlight your experience in managing facilities and any relevant financial services background. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills:Since excellent customer service is key for this role, don’t forget to include examples of how you've exceeded customer expectations in the past. We love seeing how you’ve made a difference!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. We can’t wait to hear from you!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Facilities Management Inside Out
Make sure you brush up on your knowledge of facilities management, especially in relation to both soft and hard services. Be ready to discuss how you've handled similar responsibilities in the past, and think about specific examples that showcase your experience in managing teams and suppliers.
✨Demonstrate Your Customer Service Skills
Since excellent customer service is key for this role, prepare to share instances where you've gone above and beyond to meet client expectations. Think about how you can articulate your approach to building and maintaining relationships with clients and stakeholders.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss how you've identified and resolved operational risks or defects in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your proactive approach to ensuring facilities are fit for purpose.
✨Prepare for Financial Discussions
As a Facilities Manager, you'll need to be commercially astute. Brush up on your financial acumen and be ready to discuss how you've prepared and presented business cases in the past. Highlight any experience you have with budgeting and cost management to show you're capable of driving profitability.
