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- Tasks: Coordinate facilities services and enhance customer experience at a busy manufacturing site.
- Company: Join Mitie, a leader in high-performing workplaces with a supportive culture.
- Benefits: 6-month contract with opportunities for development and progression.
- Other info: Dynamic role with a focus on teamwork and continuous improvement.
- Why this job: Be the go-to person for FM issues and make a real impact on service delivery.
- Qualifications: Strong organisational skills and experience with FM operations and CAFM systems.
The predicted salary is between 30000 - 40000 £ per year.
Join Mitie – the future of high performing places.
Hours: Shift pattern (06:00–18:00 / 18:00–06:00)
Contract: 6 Month Fixed Term Contract
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Facilities Coordinator who will act as the customer-facing representative across a busy manufacturing site, bringing together multiple FM services into one seamless experience for stakeholders.
Reporting to the Helpdesk and Office Manager and forming part of the Service Assurance team, this role offers excellent opportunities for development, upskilling, and progression. You will play a key role in enhancing customer experience, building strong relationships, and ensuring service delivery consistently meets and exceeds expectations.
Role Responsibilities
- Act as the first point of contact for FM issues, logging and managing work orders via CAFM systems (SAP, Maximo, Click), while ensuring accurate updates and communication with stakeholders.
- Coordinate and optimise engineer allocation to ensure SLAs are met, proactively identifying risks to KPIs and escalating as required.
- Support the delivery of effective FM services by managing third-party access, monitoring BMS alarms, and ensuring compliance with site standards and expectations.
- Work collaboratively with the Helpdesk and Service Assurance team to drive efficient reactive maintenance, maintain service quality, and continuously improve through customer feedback.
Required Qualifications
- Strong organisational, communication, and stakeholder management skills, with the ability to prioritise in a fast-paced environment.
- Experience of FM operations and CAFM systems (e.g. SAP, Maximo), with good IT skills across Microsoft Office.
- Customer-focused and commercially aware, with the ability to interpret data, monitor KPIs/SLAs, and identify trends.
- Self-motivated, resilient, and a collaborative team player who takes accountability and delivers a professional, dependable service.
Health & Safety Responsibilities
- Follow company policies and procedures, using all equipment and PPE correctly.
- Report risks, incidents, or system deficiencies that may impact service delivery, safety, or the environment.
- Communicate any training needs or concerns to your Line Manager via the appropriate channels.
There's a place for you at Mitie, join us today!
Facilities Coordinator Shift employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Coordinator Shift
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand Mitie's values and how you can contribute to their mission. Tailor your responses to show how your skills align with their needs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experience with FM operations and CAFM systems clearly and concisely.
✨Tip Number 4
Apply through our website for the best chance of landing that Facilities Coordinator role. It shows you're serious about joining Mitie and gives you access to all the latest opportunities!
We think you need these skills to ace Facilities Coordinator Shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Facilities Coordinator role. Highlight your organisational and communication skills, as well as any experience with CAFM systems like SAP or Maximo.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've enhanced customer experience or managed FM operations in the past.
Showcase Your Team Spirit: We love team players! In your application, mention times when you collaborated with others to achieve a common goal, especially in fast-paced environments.
Apply Through Our Website: Don’t forget to submit your application through our website. It’s the best way for us to receive your details and get you started on your journey with Mitie!
How to prepare for a job interview at Mitie Group plc.
✨Know Your CAFM Systems
Familiarise yourself with CAFM systems like SAP and Maximo before the interview. Be ready to discuss how you've used these tools in past roles, as this will show your technical competence and readiness for the Facilities Coordinator position.
✨Showcase Your Customer Focus
Prepare examples that highlight your customer service skills. Think of situations where you enhanced customer experience or resolved issues effectively. This will demonstrate your ability to build strong relationships, which is key for this role.
✨Demonstrate Organisational Skills
Be prepared to talk about how you prioritise tasks in a fast-paced environment. Share specific strategies or tools you use to stay organised, as this will reassure them of your capability to manage multiple FM services seamlessly.
✨Emphasise Team Collaboration
Discuss your experience working in teams, especially in facilities management. Highlight how you’ve collaborated with others to drive efficient maintenance and improve service quality, as teamwork is crucial for success in this role.