At a Glance
- Tasks: Create 5-star experiences for visitors and colleagues in a dynamic office environment.
- Company: Join a prestigious corporate workplace in the heart of London.
- Benefits: Earn £14.80 per hour with flexible shifts and a vibrant work culture.
- Other info: Enjoy a physically active role with opportunities for personal growth and teamwork.
- Why this job: Be the face of exceptional service and make a real impact on workplace experiences.
- Qualifications: 2 years in high-end hospitality or corporate settings, with strong communication skills.
The predicted salary is between 14.8 - 14.8 £ per hour.
Delivering Exceptional Experiences Across Our Client's Workspaces
Salary: £14.80 per hour
Hours: Monday to Friday, Shifts between 6:30am – 7:00pm
Location: City of London (33 Old Broad Street - 10 & 25 Gresham Street)
Reporting to: Regional Front of House Manager
Role Overview
As a Roving Ambassador (Facilities Assistant), your mission is to craft a seamless 5‑star experience for every visitor and colleague and support the Front of House Manager and Facilities Manager to proactively manage the workspace and ensure all is working as intended. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression. You will be extremely organised, able to work independently, and skilled at developing meaningful and productive relationships with our clients and key stakeholders. You will be just as comfortable stepping in to support a client with their AV query, as you will be carrying out a floor walk and liaising with other workstreams to resolve any issue that is impacting colleague experience on site. This is a physically demanding role and you will be spending a lot of time on your feet. You will be a natural problem solver.
Key Responsibilities
- Meeting Rooms and Porterage: Own the set up and reset of meeting rooms and event spaces to specified layouts.
- Warm Welcomes: Greet and assist all visitors and colleagues with a professional, concierge-level approach.
- Manage Key Areas: Daily ownership of the physical touchpoints, ensuring all colleague and client facing areas are set to agreed layouts, fabric, and housekeeping standards, and all working as intended.
- Efficient Check‑ins: Manage visitor check‑ins and check‑outs, ensuring smooth access and departure processes.
- Queue Management: Proactively manage queues to streamline arrival and departure experiences.
- Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
- Technical Expertise: Offer first class meeting room first fix AV support. Undertake regular checks of AV kit to ensure it is working at all times.
- Security: Be vigilant at all times, to keep our colleagues and visitors safe.
Main Duties
- Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
- Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow‑up.
- Routine Checks and Audits: Perform floor walks and service audits, logging any necessary work orders, and seeing through to resolution.
- Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences. Act as a host in the Lobby area.
- VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
- Query Management: Triage and respond to colleague queries via various platforms, ensuring all queries are acknowledged and resolved efficiently.
- Visible Support: Act as a tangible and accessible point of service for all inquiries whilst moving throughout the office.
- Interlock: Act as an interlock between service teams and support the management team to coordinate their response to issues affecting colleague experience.
- Team Collaboration: Work closely with client workplace experience teams to support their initiatives, activities and events.
- Escorting: Host approved contractors on site.
- Administration: Maintain trackers, logs and digital records. Preparation of reports. Ordering office peripherals, stock, and uniforms.
- Point of Contact: Act as the eyes and ears in the absence of the Facilities Manager, and running team briefings or huddles.
- Role Model: Adopt the service standards and support the management team with training of fellow team members.
Qualifications
- Experience: Minimum 2 years at prestigious corporate workplaces, or in high‑end 5* hotels.
- Communication Skills: Exceptional verbal, written, and interpersonal skills.
- Presentation: Immaculate grooming and personal presentation.
- Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.
- AV: Comfortable with meeting room and event space AV equipment (MTRs, microphones and speakers, docking stations).
- IT: Ability to handle a high volume of queries over different platforms.
- Customer Service: "How can I help" mindset - aligned with that of a 5* hotel.
- SIA Licence: To be provided.
Core Skills
- Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.
Join us to play a pivotal role in ensuring our Client's office is working as intended and a great place to be at all times!
Facilities Assistant employer: Mitie Group plc.
As a Facilities Assistant within our dynamic team in the heart of the City of London, you will thrive in a vibrant work culture that prioritises exceptional service and employee growth. We offer competitive pay, comprehensive training, and opportunities to develop your skills in a prestigious corporate environment, ensuring every day is rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitie Group plc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitie Group plc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Facilities Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitie Group plc.:Your cover letter is your chance to shine! Tell us why you want to work at Mitie Group plc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitie Group plc.!
How to prepare for a job interview at Mitie Group plc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
