At a Glance
- Tasks: Join a team to maintain external areas and provide top-notch service to guests.
- Company: Bluewater, a vibrant retail destination focused on guest experience.
- Benefits: Flexible hours, teamwork environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on safety, teamwork, and environmental sustainability.
- Why this job: Be the face of Bluewater and create memorable experiences for visitors.
- Qualifications: Experience in customer service, good communication skills, and a valid UK driving licence.
The predicted salary is between 20000 - 25000 £ per year.
The role will require that you can work as part of a Team of Hosts who are responsible for maintaining all of the External areas, mainly concentrating on service yards and external welcome halls to the high standards expected. Close co-operation with others is essential when working within the Department as is the capacity to work responsibly as an individual to complete given tasks. Your daily and weekly tasks are assigned to ensure that the Department meets its scheduled requirements and Client expectations. You will be the visible face of Bluewater thus you are expected to provide all our Guests with the very best level of service ensuring an enjoyable and memorable visit to Bluewater. Must hold a valid driving licence.
Main Duties
- Maintain a friendly, helpful, courteous and professional manner with all guests, clients, and management at all times.
- Deliver and maintain a high standard of grounds / car park care and cleaning services.
- Manage traffic within the car park / external areas during busy periods.
- Assist in the removal of pallets, cages and other removable items from site.
- Clean, replenish and monitor the external areas of the centre as assigned by a Team Leader.
- Periodically deep clean areas of the external areas of the centre as assigned by a Team Leader.
- Programme excess charges and ensure that these are accurately logged and accountable for audit purposes.
- Attend to reactive jobs logged in the helpdesk, and communicated to you via radio devices or PDAs.
- Participate in ensuring that the centre is a safe and non-threatening environment for all guests.
- Provide a polite, effective and consistent service to all guests across the entire range of services provided at the centre.
- Communicate relevant information to guests on a regular basis.
- Comply with health and safety at work requirements, Fire Regulations, COSHH Regulations and safe working practices.
- Assist in ensuring that Health & Safety is not compromised at any time by reporting accidents, near misses, unsafe working environment(s) or unsafe behaviour to your team leader / Manager / or control.
- Participate in complying with Environmental Procedures and Sustainability, and Biodiversity.
- Comply with the centre Emergency Procedures.
What we are looking for
- Relevant Job experience, preferably in an External retail environment.
- Good working knowledge of Traffic management.
- Health and safety training and understanding of the principles.
- Ability to follow processes and work with own initiative for periods of time.
- Empathy to Guests.
- Excellent communicator.
- Good team worker.
- Strong customer service ethic.
- Flexibility in working approach.
- Sound interpersonal skills and attention to detail.
- Good command of English Language.
- Must have a valid UK Driving License.
External Night Host employer: Mitie Group plc.
At Bluewater, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and individual responsibility. As an External Night Host, you will enjoy a supportive environment with opportunities for personal growth while ensuring our guests have a memorable experience. With a focus on health and safety, sustainability, and excellent customer service, Bluewater is committed to providing a rewarding workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land External Night Host
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bluewater's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of External Night Host, especially your customer service skills and teamwork.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance shows that you take the opportunity seriously and are ready to represent Bluewater.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace External Night Host
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you can bring a friendly and professional vibe to the role. Don’t be afraid to share a bit about yourself and why you’re excited about joining our team at Bluewater.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in external retail environments or traffic management. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Mitie Group plc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like maintaining external areas and managing traffic. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As an External Night Host, you'll be the face of Bluewater. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help guests or resolved issues effectively.
✨Demonstrate Teamwork and Initiative
This role requires both teamwork and the ability to work independently. Be ready to discuss times when you've successfully collaborated with others, as well as instances where you took the initiative to complete tasks on your own. Highlighting these experiences will show you're a great fit for the team.
✨Prepare for Health and Safety Questions
Given the importance of health and safety in this role, brush up on relevant regulations and practices. Be prepared to discuss any training you've had and how you ensure a safe environment for guests and colleagues. This will demonstrate your commitment to safety and compliance.
