Bring the magic of Christmas to every guest visit at Gunwharf Quays! We are looking for enthusiastic, friendly, and customer-focused Guest Services Hosts to join our team during the festive season. As the first point of contact for our guests, you’ll play a key role in creating memorable experiences by providing outstanding service, offering centre information, assisting with guest enquiries, and helping to ensure every visit is enjoyable and stress-free.
Do you enjoy meeting new people, thrive in a fast-paced environment, and take pride in delivering exceptional customer service? We’d love to hear from you. This is a fantastic opportunity to gain valuable experience as part of a supportive and energetic team during one of the busiest and most exciting times of the year.
Person Specification:
- -Polite and friendly demeanour
- -Works well within a team dynamic
- -Confident and outgoing in social settings
- -Flexible on weekends and evenings
Main Duties:
- -Maintain a positive, empathetic and professional attitude towards our guests, brand partners and colleagues.
- -Be confident in using radios to reach colleagues or centre personnel
- -Provide local information to support Tourism
- -Driving Guest feedback through the Share your thoughts platform
- -Know our centre so you can answer questions from all those working, visiting or living around Gunwharf Quays
- -Demonstrate cooperation, professionalism and team spirit within our Guest Services Team
- -Work with a positive demeanour and support others in the team when required
- -Be open to change and be flexible within your team where requirements are necessary
- -The role of Guest Services includes being inside and outside all times of the year, all weathers and rotate in/out with colleague
#J-18808-Ljbffr
Guest Host in Essex employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
