Control Room Shift Manager in England

Mitie is the UK’s leading facilities management company offering a significant opportunity at Hammerson’s Cabot Circus Shopping Centre.

Pay Rate: £16.22 per hour.

Shift Pattern: 4 on / 4 off rota (07:00‑19:00 & 19:00‑07:00).

Responsibilities:

• Responsible for the ‘live’ operation of the Mitie Team that manages the essential functions of all common and public areas of the shopping centre.
• The Client emergency and evacuation procedures.
• Officer time and attendance.
• Health, safety & welfare of the Mitie site‑based team.
• Incidents that affect the Client and Mitie Business Continuity Planning centred on the continued operation of the control room and shopping centre.
• Client building security and safety.
• Providing a high standard of response to telephone and email enquiries.
• Supervision & support for all Mitie on‑site personnel.
• Provide timely and effective communication to all within the business including and up to the centre manager and client board level on incidents that occur on or affect the centre.
• Update and collate incident information, daily reports and flash reports.
• Serious incident tracking and management.
• Absence & lateness reporting.
• Systems fault reporting.
• Incident management and direction of personnel with the support of TL/SSM/SOM where and when applicable.
• Ensure all incidents are logged and managed effectively through to completion.
• Effectively communicate business issues to the relevant centre departments.
• Maintain the standards of security for access/egress and visitor regulation.
• Be fully conversant with the methods of working of all equipment and ensure that it meets the property’s quality requirements.
• Handle all day‑to‑day enquiries which arise from whatever source in respect of the daily operation of the centre’s security.
• Develop and maintain good working relations with applicable local agencies and services.
• Any other reasonable request from management or client.
• Entry, completion and checking of all accident and Health & Safety reports relating to AIR2 and Quooda.
• Ensure compliance with the CCTV policy and audit trail.
• Ensure the issue of keys is in line with procedure and fully auditable.

Qualifications:

• SIA CCTV Licence is essential for the role.
• Enthusiastic and motivational.
• Punctual and reliable.
• Organised, able to make decisions.
• Honest, transparent and consistent.
• Gain and hold the respect of others.
• Have a flexible approach with a "can do" attitude.
• Good communication skills.
• Relevant industry experience is preferred but not essential; candidate must demonstrate understanding of industry licensing and features.
• Ability to contribute to a team operation or work independently.
• Able to communicate effectively and clearly at all levels within the organisation.
• Comprehensive working knowledge of all processes and procedures.
• Excellent report‑writing and analytical skills with attention to detail.
• Positive attitude to dealing with people and taking on challenges.

Benefits:

• Employee Shares Scheme.
• Staff Retailer Discount.
• Discount Scheme.
• Free Staff Parking.
• Pension Scheme.
• Extensive Training Package.
• Childcare Vouchers.
• Cycle to Work Scheme.
• Give as you earn.
• Salary Finance.
• Competitive Holiday allowance.
• Competitive Pay Rate.
• Life Cover.
• Share Incentive Plan.
• Save as you earn.
• Virtual GP.
• Employee Assistance & Counselling.