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- Tasks: Lead a dynamic Concierge team, delivering exceptional customer service and managing daily operations.
- Company: Join Mitie, where our people are our greatest strength and thrive in a vibrant workplace.
- Benefits: Enjoy a supportive environment with opportunities for personal growth and development.
- Other info: Fast-paced role with a focus on continuous improvement and team morale.
- Why this job: Be the face of our workplace, creating memorable experiences every day.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 30000 - 40000 £ per year.
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a Concierge Team Leader who is passionate about creating exceptional workplace experiences and thrives in dynamic environments where no two days are the same. You will be the face of our workplace, delivering seamless front‑of‑house services and ensuring every customer interaction is warm, professional, and memorable. You will manage daily operations across reception, helpdesk, conference areas and shared workspaces, driving continuous improvement across NESO.
Role Responsibilities
- Deliver a professional meet-and-greet service, setting the standard for customer service and acting as a role model for the London Concierge team.
- Lead, guide, and support the Concierge team on a day-to-day basis, maintaining high standards of service, professionalism, and workplace presentation.
- Champion NESO workplace etiquette, ensuring the team consistently demonstrates and promotes appropriate behaviours within shared spaces.
- Act as a one-stop point of contact for escalated customer queries across reception, hospitality, events, and helpdesk services.
- Manage meeting rooms, AV setups, and floor plate standards, coordinating the team to ensure spaces remain fully functional and presentation-ready.
- Oversee shift allocation and absence cover, ensuring service continuity at all times.
- Monitor, manage, and support the closure of helpdesk tickets.
- Provide day-to-day guidance, support, and performance oversight for the London Concierge team, reporting successes, trends, and improvement areas to the Concierge Manager.
- Take a proactive approach to improving processes and service standards.
- Lead by example, championing Mitie values, maintaining strong team morale, and supporting onboarding, coaching, and ongoing team development.
Qualifications and Experience
- Previous experience in a front-of-house or customer service role within a corporate setting, ideally with supervisory responsibilities.
- Proven ability to lead a small team, including day-to-day guidance, shift adjustments.
- Ability to manage priorities in a fast-paced environment and take ownership of service delivery.
- Strong interpersonal and communication skills, with the confidence to handle escalations and lead by example.
- High standards of personal presentation and professionalism.
- Proficient in Microsoft Office and general IT and helpdesk systems.
Concierge Team Leader in England employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Team Leader in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Concierge Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for creating exceptional workplace experiences shine through. Remember, they want to see how you can fit into their team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Concierge Team Leader in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for creating exceptional workplace experiences shine through. We want to see how you thrive in dynamic environments and what makes you the perfect fit for our Concierge Team Leader role.
Tailor Your CV: Make sure your CV highlights relevant experience in front-of-house or customer service roles. We’re looking for someone who can lead a team, so showcase any supervisory responsibilities you've had and how you’ve improved service delivery in the past.
Be Professional Yet Approachable: Your written application should reflect the warm and professional persona we expect from our Concierge Team Leader. Use a friendly tone while maintaining professionalism, as this sets the stage for the kind of customer interactions we value.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Mitie Group plc.
✨Know the Company Inside Out
Before your interview, take some time to research Mitie and its values. Understand their commitment to creating exceptional workplace experiences and how you can contribute to that as a Concierge Team Leader. This will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a potential leader of the Concierge team, be ready to discuss your previous experience in managing teams. Prepare specific examples where you guided your team through challenges or improved service standards. Highlight your ability to maintain high morale and professionalism, as this is crucial for the role.
✨Demonstrate Customer Service Excellence
Since the role revolves around delivering exceptional customer service, think of scenarios where you went above and beyond for customers. Be prepared to share these stories during your interview, showcasing your warm and professional approach to customer interactions.
✨Prepare for Practical Scenarios
Expect to face situational questions that assess your problem-solving skills and ability to manage priorities in a fast-paced environment. Practice responses to common scenarios, such as handling escalated queries or coordinating meeting room setups, to demonstrate your readiness for the role.