At a Glance
- Tasks: Coordinate engineers and resources for efficient service delivery and customer satisfaction.
- Company: Join Mitie, a leader in high-performing places with a supportive culture.
- Benefits: Full-time role with opportunities for growth and development in a dynamic environment.
- Other info: Fast-paced role with exposure to technical operations and customer engagement.
- Why this job: Be part of a team that values your input and fosters continuous improvement.
- Qualifications: 1 year of experience in service coordination and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Join Mitie - the future of high performing places.
Location: Bristol
Contract: Full-time.
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Service Coordinator to support the effective delivery of field operations, ensuring high levels of customer service, operational efficiency, and compliance. This role is key to coordinating engineers, subcontractors, and resources, while maintaining strong customer relationships and supporting continuous improvement across service delivery.
Responsibilities
- Plan and schedule field service engineers and subcontractor work to ensure efficient and timely service delivery.
- Coordinate parts, suppliers, and logistics for service visits, breakdowns, and installations.
- Ensure full compliance with Health, Safety, and Environmental policies, as well as customer site procedures and RAMS requirements.
- Manage incoming customer queries via calls and emails, providing timely responses and effective issue resolution.
- Support account managers with pricing, spare parts information, and service delivery insights.
- Monitor KPIs, support team performance plans, and contribute to continuous improvement initiatives.
- Build and maintain strong relationships with customers, internal teams, and engineering project stakeholders.
- Support warehouse and operational activities where required, ensuring a safe and organised working environment.
Required qualifications
- Minimum 1 year of relevant experience in a service coordination, administrative, or operational role.
- Full UK driving licence with flexibility to travel and stay overnight if required.
- Good working knowledge of Microsoft Office applications.
What we're looking for
- Strong communication skills with the ability to engage effectively with customers and internal stakeholders.
- Well organised with strong prioritisation skills, able to manage multiple tasks in a fast-paced environment.
- Ability to remain calm and effective under pressure, including handling urgent or reactive situations.
- Logical thinker with a proactive and solutions-focused approach.
- Commitment to continuous improvement and delivering high-quality service.
- Willingness to learn products and services to better support customer needs.
Desirable
- Experience working in a technical or engineering environment (e.g. water treatment sector).
- Familiarity with field service operations or coordination of engineers and subcontractors.
What's in it for you
- Opportunity to play a key role in a dynamic field service operation.
- Exposure to a collaborative and customer-focused environment.
- A supportive culture focused on continuous improvement and development.
Engineering Service Coordinator (Fixed Term Contract) employer: Mitie Group plc.
At Mitie, we pride ourselves on fostering a supportive and dynamic work environment in Bristol, where our employees can truly thrive. As an Engineering Service Coordinator, you will benefit from a culture that prioritises continuous improvement and employee development, alongside the opportunity to engage with a collaborative team dedicated to delivering exceptional service. Join us to be part of a forward-thinking company that values your contributions and offers a pathway for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Service Coordinator (Fixed Term Contract)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand Mitie's values and how they align with your skills. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Service Coordinator, you'll need to engage effectively with customers and internal teams. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Mitie and ready to contribute to their high-performing culture.
We think you need these skills to ace Engineering Service Coordinator (Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your relevant experience in service coordination or operational roles, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Engineering Service Coordinator role. Mention your commitment to customer service and continuous improvement, and how you can contribute to our team.
Showcase Your Organisational Skills:Since this role involves planning and scheduling, make sure to highlight any experience you have in managing multiple tasks efficiently. Share examples of how you've successfully prioritised work in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Mitie!
How to prepare for a job interview at Mitie Group plc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with how to plan and schedule field service engineers, manage customer queries, and ensure compliance with health and safety policies. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively engaged with customers or internal teams in the past. Think about times when you resolved issues or built relationships, as these stories will highlight your ability to thrive in a customer-focused environment.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple responsibilities in a fast-paced setting. You might want to share specific tools or methods you use to stay organised, as this will reassure the interviewer that you can handle the demands of coordinating engineers and subcontractors efficiently.
✨Emphasise Continuous Improvement
Mitie values a commitment to continuous improvement, so come prepared with ideas on how you could contribute to enhancing service delivery. Whether it's through monitoring KPIs or suggesting process improvements, showing that you're proactive and solutions-focused will set you apart from other candidates.
