Duty Security Manager

Overview

J Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers achieve exceptional work environment every day
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave: We are one Mitie; we are built on integrity and trust; we go the extra mile; our diversity makes us stronger; our customers\\\’ business is our business

Job objectives and responsibilities

• Leadership and Team Management: Lead, supervise, and support the security and control room team, setting clear objectives and ensuring performance standards are consistently met.
• Conduct regular staff briefings, handovers, appraisals, and one-to-ones to foster motivation, professionalism, and development.
• Oversee workforce planning, resourcing, and rostering to maintain appropriate and effective security coverage.
• Responds positively and flexibly to client and consumer needs.
• Aims to exceed expectations.
• Recognizes when to escalate an issue for support.
• Is proud and positive about the company and client business.
• Identify opportunities to improve services
• Operational Oversight: Ensure the security and safety of the building, all occupants, visitors, and assets.
• Oversee the daily operation of the security control room, including monitoring CCTV, alarms, and access control systems.
• Co-ordinate the security team\\\’s response to incidents and emergencies; manage investigations and provide accurate reports.
• Manage issuing of keys, radios, passes, and conduct associated audits and spot checks.
• Supervise management of bicycle facilities, confidential bins, visitor bookings, and flat/rest pod reservations.
• Compliance and Administration: Ensure all activities adhere to Linklaters\\\’ policies, legal, health and safety, data protection, and regulatory standards.
• Carry out routine compliance checks such as key, passport, fire exit, lift, panic, and health and safety equipment audits.
• Oversee recordkeeping, administration, and reporting for incidents, shift changes, lost property, stock, and workforce data.
• Liaise with contractor and temporary staff management, including conducting right to work checks.
• Training and Development: Identify and support the ongoing training needs of team members, ensuring all are competent in their roles and responsibilities.
• Keep training and qualification records up to date and facilitate resilience and scenario-based exercises.
• Customer Service and Engagement: Act as a visible and approachable point of contact, ensuring the highest standards of professionalism and customer service.
• Collaborate with internal departments (e.g., Operations Team, Guest Services, Maintenance, Catering and Cleaning service providers) to ensure seamless service delivery.
• Continuous Improvement: Regularly review procedures and recommend improvements to enhance efficiency, resilience, and service quality.
• Maintain a proactive approach to risk identification and mitigation and report on trends and issues to senior management.

Person Specification

• Valid SIA (Security Industry Authority) licence
• Ideally CIM (Critical Incident Management) qualified (training will be provided)
• Experience supervising diverse security teams in complex, high-profile environments
• Demonstrated leadership, influencing, and interpersonal skills especially when managing incidents and emergency situations
• Strong analytical, organisational, and problem-solving capabilities
• Excellent communication skills, including report writing and recordkeeping
• Attention to detail and ability to perform reliably under pressure
• Knowledge of health and safety and information security best practices in the UK
• Demonstrate personal commitment to delivering an excellent service.
• Responds positively and flexibly to client and consumer needs.
• Aims to exceed expectations.
• Recognizes when to escalate an issue for support.
• Is proud and positive about the company and client business.

Health and Safety responsibilities

• Always follow Mitie Group and client policies and procedures.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and/or via your divisional incident reporting system

Information Security

• Ensure compliance with Mitie\\\’s information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents; Indicate level of priority