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For Companies At a Glance
- Tasks: Lead teams, manage operations, and ensure a top-notch workplace experience.
- Company: Join Mitie at Lloyds Banking Group's prestigious City of London Campus.
- Benefits: Earn up to £42,000, enjoy 25 days leave, and access training opportunities.
- Why this job: Be a key player in a dynamic environment and inspire team excellence.
- Qualifications: 1-2 years leadership experience in hospitality or corporate settings required.
- Other info: Embrace innovation and champion diversity in a supportive workplace.
The predicted salary is between 33600 - 50400 £ per year.
Workplace Duty Manager at Lloyds Banking Group, City of London Campus
Reports to: Regional Front of House Manager
Salary: Up to £42,000 per annum
Working Pattern: Monday to Friday, regular shifts 1pm -10pm
About the Role
Step into a pivotal leadership position as Workplace Duty Manager at one of the UK's most prestigious corporate campuses. You'll be the on-site authority, ensuring flawless operations and an exceptional workplace experience. In this role, you'll combine strategic oversight with hands-on leadership – setting standards, inspiring teams, and making critical decisions to keep services running seamlessly. When senior management is away, you'll take full responsibility for all services, acting as the go-to leader for staff, clients, and stakeholders.
Key Responsibilities
- Lead & Motivate Teams: Supervise Guest Services, Lobby & Roving Ambassadors, Housekeeping, and Security teams. Drive performance through clear direction, coaching, and recognition, ensuring every team member delivers a five-star experience.
- Act as the Decision-Maker: Be the first point of escalation for operational issues, service failures, and client concerns. Make confident, informed decisions under pressure to maintain service continuity.
- Manage Stakeholder & Client Relationships: Build strong, professional relationships with client representatives and key stakeholders. Communicate proactively, resolve issues quickly, and ensure expectations are consistently exceeded.
- Responsible Person On Site: Assume full accountability for all services in the absence of the Facilities Manager and Regional Front of House Manager. This includes managing critical incidents, coordinating responses, and ensuring compliance with all standards.
- Event Space Leadership: Oversee the readiness of meeting rooms and event spaces for the next day. Ensure AV/IT systems are functional, layouts meet client requirements, and porterage tasks are completed.
- Operational Planning: Create and manage staff rotas, monitor attendance, and handle last-minute staffing changes. Maintain accurate records for absence reporting and ensure resource allocation meets service demands.
- Contractor Coordination: Arrange urgent contractor call-outs for building issues or technical failures. Liaise with suppliers to ensure timely resolution and minimal disruption.
- Collaborate for Success: Work closely with the Facilities Manager to anticipate and resolve client concerns, address building failures, coordinate urgent contractor call-outs, and manage escalations swiftly and effectively – ensuring uninterrupted operations and a premium service experience.
- Champion Safety & Compliance: Lead health and safety practices across all service areas. Respond to incidents, conduct risk assessments, and report deficiencies promptly.
- Drive Continuous Improvement: Identify opportunities to enhance service delivery, streamline processes, and introduce innovative solutions.
- Team Development: Deliver Toolbox Talks, training sessions, and inductions. Support recruitment and mentor team members to build future leaders.
- Promote Inclusion & Culture: Foster a positive, inclusive environment that values diversity and encourages collaboration.
What We’re Looking For
- 1–2 years of leadership experience in duty management or supervisory roles within high-end hospitality or corporate environments.
- Strong communication, influencing, and stakeholder management skills.
- Proven ability to resolve complex issues under pressure.
- Professional presentation and exceptional attention to detail.
- Proficiency in Microsoft Office and visitor/space management systems (e.g., Condeco, ProxyClick).
- SIA certification (or willingness to obtain).
- Comfortable using wearable/mobile tech (radios, tablets).
- Ability to manage high volumes of queries across multiple platforms.
Our Values
- Lead by example and inspire growth.
- Act with integrity, professionalism, and passion.
- Embrace innovation and continuous improvement.
- Commit to health, safety, and environmental standards.
- Champion diversity and inclusion.
What’s in it for You
- Competitive salary up to £42,000 per annum.
- Monday to Friday schedule.
- 25 days annual leave plus bank holidays.
- Pension scheme.
- Training and development opportunities.
- Employee recognition and reward programmes.
- Access to wellbeing and assistance services.
Duty Manager employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Lloyds Banking Group. You never know who might help you land that interview!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Understand what it means to lead by example and inspire growth, as these are key traits they’re looking for. Tailor your examples to show how you embody these values in your previous roles.
✨Tip Number 3
Practice your decision-making skills! Think of scenarios where you had to resolve issues under pressure. Be ready to share these experiences during your interview, showcasing your ability to maintain service continuity and manage stakeholder relationships effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Duty Manager role. Highlight your leadership experience in hospitality or corporate environments, and don’t forget to mention any relevant certifications like SIA.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the Workplace Duty Manager position. Share specific examples of how you've led teams and resolved issues under pressure.
Showcase Your Communication Skills: Since this role involves managing relationships with clients and stakeholders, make sure your application demonstrates your strong communication skills. Use clear and professional language throughout your CV and cover letter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with the key tasks like leading teams, managing stakeholder relationships, and ensuring compliance. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in high-end hospitality or corporate environments. Think about times when you motivated a team or resolved complex issues under pressure. Be ready to discuss how you can inspire growth and drive performance in their workplace.
✨Demonstrate Problem-Solving Abilities
Since the role involves making critical decisions, be prepared to discuss specific scenarios where you successfully handled operational issues or client concerns. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can maintain service continuity.
✨Emphasise Communication and Collaboration
Highlight your strong communication skills and ability to build professional relationships. Discuss how you’ve collaborated with stakeholders in the past to resolve issues quickly and exceed expectations. This will show that you can effectively manage the diverse needs of clients and team members.
