At a Glance
- Tasks: Handle night-time calls and provide top-notch customer service.
- Company: Join a supportive team at Mitie with a flexible work culture.
- Benefits: Enjoy a zero-hours contract, full training, and a welcoming environment.
- Other info: Ideal for motivated individuals seeking part-time opportunities.
- Why this job: Perfect for night owls wanting flexibility and a chance to shine.
- Qualifications: Strong communication skills and a professional phone manner.
The predicted salary is between 10.8 - 13.2 £ per hour.
We are seeking a reliable and professional Switchboard & Helpdesk Operator to join our team on a flexible bank contract basis.
This role is ideal for someone looking to cover night shifts while enjoying the freedom of a zero-hours arrangement.
You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed.
Key Responsibilities
- Handling incoming calls via the switchboard during night-time hours.
- Providing excellent customer service and resolving queries efficiently.
- Logging and escalating helpdesk issues where necessary.
- Ensuring accurate communication and liaising with relevant departments.
- Maintaining a calm and professional approach when dealing with callers.
What We Offer
- Flexible zero-hours contract, allowing for the ability to tailor shifts to suit your availability.
- Full training provided, ensuring you are fully equipped to excel in the role.
- A supportive and welcoming team environment.
Skills & Experience Required
- Strong communication skills and a professional telephone manner.
- Ability to work independently during night shifts.
- Previous experience in a similar role is desirable but not essential, as training will be provided.
- Good organisational and problem-solving skills.
Shift Pattern
The role involves night shifts from 10pm to 7am, with approximately 3 shifts per week. Flexibility is essential to meet our business needs.
If you are a dependable and motivated individual with a keen eye for detail and a passion for providing excellent customer service, we'd love to hear from you!
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Switchboard and Helpdesk Operative in Dudley employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that values its team members by providing a supportive work environment in Tutnalls, where collaboration and reliability are key. With flexible part-time hours, employees can enjoy a healthy work-life balance while benefiting from opportunities for personal growth and development within the company. Join us to be part of a dedicated team that prioritises safety, cleanliness, and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard and Helpdesk Operative in Dudley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Mitie Group plc. and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Mitie Group plc. and let us see your personality shine through!
We think you need these skills to ace Switchboard and Helpdesk Operative in Dudley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Mitie Group plc..
Get Familiar with Our Brand:Before applying, take some time to learn about Mitie Group plc. and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Mitie Group plc.
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Mitie Group plc..
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Mitie Group plc. will surely appreciate.
