At a Glance
- Tasks: Lead and mentor a team in Fire & Security systems maintenance and service delivery.
- Company: Join the UK's leading Fire & Security company, Mitie Fire and Security.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and customer interaction.
- Why this job: Make a real impact by ensuring safety and compliance in your community.
- Qualifications: Strong technical background in electrical systems and experience in team leadership.
The predicted salary is between 40000 - 50000 € per year.
Mitie Fire and Security are the UK's leading Fire & Security company. We would like to welcome a new, experienced Fire & Security Lead Engineer into the group to grow and develop within the business.
Job Purpose
As a Lead Fire & Security Engineer, you will provide day-to-day technical leadership, support, and guidance to the engineering team within your area. You will oversee maintenance and service delivery across Fire and Security systems, ensuring compliance, efficiency, and customer satisfaction. Working alongside the Regional Service Manager and Scheduler, you will ensure the effective and profitable use of engineering resources while setting the standard for technical excellence and customer service.
Key Responsibilities
- Provide daily support and guidance to engineers in your area.
- Conduct toolbox talks and maintain accurate records for compliance.
- Mentor and develop engineers through on-the-job coaching and formal training.
- Deputise for the Regional Service Manager during absences.
- Promote and maintain a high standard of professionalism, safety, and conduct across the team.
- Organise and maintain an effective call-out rota for the area.
- Support engineers with stock control, resource management, and escalation resolution.
- Maintain Fire & Security Systems to current standards and customer requirements.
- Plan and manage both routine and reactive service visits within the region.
- Respond to service calls and customer issues with urgency and professionalism.
- Oversee the delivery of minor works and small bespoke projects in your area.
- Attend and assist with troubleshooting, site surveys, and installation handovers.
- Ensure all work is completed accurately, on time, and in compliance with industry and company standards.
- Build and maintain strong customer relationships, ensuring service excellence.
- Handle customer complaints and concerns promptly and effectively.
- Ensure performance and service delivery align with monthly schedules and compliance standards.
- Utilise customer portals as directed and ensure engineers do the same.
- Take ownership of customer satisfaction across all aspects of service delivery.
- Support technical teams (Sales, DRS, and Projects) with quotations and site knowledge.
Requirements
In addition to having all the usual attributes of a great Mitie Fire & Security employee, which include; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team. For this opportunity, we are specifically looking for candidates who offer:
- Strong technical background in electrical/electronic systems.
- Excellent all-round knowledge of Fire and Security systems.
- Experience in leading or mentoring engineering teams.
- Effective organisational and communication skills.
- Professional, assertive, and customer-focused approach.
- Calm under pressure, enthusiastic, and proactive.
- Capable of working independently and collaboratively.
- Experience of front-line customer contact in a fast-paced environment.
Fire & Security Lead Engineer in Dudley employer: Mitie Group plc.
Mitie Fire and Security is an exceptional employer, offering a dynamic work environment where experienced professionals can thrive as Lead Fire & Security Engineers. With a strong emphasis on employee development through mentoring and formal training, we foster a culture of technical excellence and customer satisfaction. Our commitment to compliance and safety, combined with the opportunity to lead a dedicated team, makes this role not only rewarding but also integral to our mission of delivering top-notch fire and security solutions across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Fire & Security Lead Engineer in Dudley
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to fire and security systems and think about how your experience aligns with their needs. We want you to shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Showcase your technical skills! Bring along examples of your past work or projects that highlight your expertise in fire and security systems. We love seeing candidates who can demonstrate their knowledge and experience in a tangible way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who are eager to grow with us in the fire and security sector.
We think you need these skills to ace Fire & Security Lead Engineer in Dudley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fire & Security Lead Engineer role. Highlight your technical background and any experience leading teams, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about fire and security systems and how your skills align with our company values. Keep it professional but let your personality come through!
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience you have in mentoring or leading engineering teams. We want to see how you’ve made an impact in previous roles!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Make sure you brush up on your technical knowledge of fire and security systems. Be ready to discuss specific technologies and methodologies you've worked with, as well as any relevant regulations. This will show that you're not just a leader but also a hands-on expert.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led or mentored engineering teams in the past. Think about situations where you provided guidance, resolved conflicts, or improved team performance. This will demonstrate your ability to lead effectively in this role.
✨Customer Focus is Key
Since customer satisfaction is crucial, be ready to share experiences where you handled customer complaints or built strong relationships. Highlight your proactive approach to ensuring service excellence and how you’ve managed to keep clients happy.
✨Stay Calm Under Pressure
Expect questions that assess how you handle stressful situations. Prepare to discuss times when you had to think on your feet or manage urgent service calls. Showing that you can maintain professionalism and composure will set you apart from other candidates.
