At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We're looking for a Catering Assistant who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning schedules.
Contract: Permanent
Type: Catering Operative Bank Staff
Hours: 3.15-6.45, 5 out of 7 Days (Weekends will be included) Flexibility is needed.
Pay: 12.71 per hour
Location: Russell's Hall Hospital
Role Responsibilities
As a Bank Catering Assistant, you will work across the hospital wards and RDU, supporting the delivery of a safe, efficient and high-quality catering service to patients.
- Prepare catering areas, trolleys and equipment ready for meal services and ensure areas are kept clean and organised.
- Serve meals and refreshments to patients, ensuring the correct meals, portions and dietary requirements are followed.
- Clear meal services, wash catering equipment and maintain high standards of cleanliness and hygiene.
- Follow all procedures relating to food safety, allergens, infection prevention and control, health & safety and safe working practices.
- Communicate professionally and respectfully with patients, ward staff, visitors, colleagues and managers, maintaining patient dignity and confidentiality at all times.
- Work flexibly across different wards and the RDU to provide cover in line with service requirements.
Essential Requirements
- Good understanding of spoken and written English.
- Able to communicate clearly and effectively with patients, visitors, and colleagues.
- Capable of reading and following written instructions, procedures, and documentation accurately.
Safeguarding
As this role involves working directly with patients, including vulnerable adults, all employees have a responsibility to promote and protect patient safety and wellbeing.
The successful candidate will be required to work in accordance with the Care Act 2014, Safeguarding Vulnerable Groups Act 2006, and relevant Mitie and hospital safeguarding policies and procedures.
You will be expected to:
- Understand your responsibility to safeguard vulnerable patients from abuse, neglect or harm.
- Remain alert to any signs or concerns relating to a patient's safety, welfare or wellbeing.
- Report any safeguarding concerns immediately through the appropriate hospital and Mitie reporting procedures.
- Maintain patient dignity, respect, privacy and confidentiality at all times.
- Maintain appropriate professional boundaries when interacting with patients.
- Complete all required safeguarding and mandatory training and follow relevant policies and procedures while working on wards and within the RDU.
What We're Looking For
We are looking for someone who is reliable, caring, professional and approachable, with good communication and customer service skills. You should be comfortable working around patients and understand the importance of delivering a respectful service within a healthcare environment.
Previous catering or healthcare experience is desirable but not essential, as training will be provided. You must be able to follow procedures, work independently and as part of a team, communicate effectively and be flexible to support different wards and the RDU when required.
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Catering Operative in Dudley employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
