Dedicated Security Relief Officer in Dover

Delivering the exceptional, every day.

Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

Our promise to our people: a place to work where you can thrive and be your best every day.

Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our culture – our core values and how we behave:

• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together; if we can help a customer or colleague in any way, we will.
• We are built on integrity and trust: integrity and trust are at the heart of all we do. We treat others as we would like to be treated.
• We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
• Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
• Our customers’ business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job Objectives and Responsibilities:

• Must be able to achieve SC clearance (5-year UK residency a minimum).
• Willing to travel within a 30-mile radius.
• Must be flexible to work days and nights, weekends and bank holidays.
• Combination of 8–12 hour shifts depending on the site requirement.

Main Duties:

• Ensure all incidents are logged and directed effectively through to completion.
• Effectively communicate business issues to the Operations Manager and/or relevant departments.
• Maintain the standards of the site for access/egress and visitor regulation.
• Ensure standards of dress, safety and presentation are maintained at all times.
• Complete timely and accurate reports on all security activities within the site and present to the Security Management team.
• Be fully conversant with the methods of working for all equipment.
• Sign the Assignment Instructions and ensure they are complete and updated.
• Raise corrective actions with the Operations Manager if site or procedure instructions are not followed.
• Ensure all contractual requirements are properly fulfilled and report any issues or concerns to the Manager.
• Handle day‑to‑day enquiries regarding the daily operation of site security and report to the Manager.
• Carry out any other reasonable request from management or client.
• Have awareness of key performance indicators and service level agreements.
• Follow Site Open and Lock Down procedures.
• Complete and check all accident and Health and Safety reports.

Person Specification:

• Excellent analytical skills to critically evaluate information and prioritise activity and communication.
• Valid SIA (Security Industry Authority) licence – Door Supervisor mandatory, CCTV preferable.
• Must be able to achieve SC clearance (5-year UK residency a minimum).
• Full 5‑year checkable history.
• Good understanding of security requirements and functions.
• Excellent oral communication.
• Strong written skills for reports, incidents and presentations.
• Excellent interpersonal skills, liaising with security officers, managers and directors.
• Ability to solve problems and make decisions.
• Share knowledge and support team members, maximise their capabilities.

Health and Safety Responsibilities:

• Follow Group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and/or via your divisional incident reporting system.

Information Security:

• Ensure compliance with Mitie’s and client information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents.

Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.