At a Glance
- Tasks: Enhance workplace experience and manage FM services at Network Rail sites.
- Company: Join Mitie, where our people are our greatest strength.
- Benefits: Build relationships, make an impact, and enjoy career development opportunities.
- Other info: Collaborative team culture with opportunities for progression.
- Why this job: Be the go-to person for a seamless customer experience in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Senior Workplace Coordinator who will be the customer-facing representative for our services and act as a single point of contact, enhancing the workplace experience across Network Rail sites.
Responsibilities
- Act as the main point of contact for all FM services, ensuring a seamless and positive customer experience for building users and visitors.
- Facilitate and manage delivery of FM services, working collaboratively with Mitie partners, helpdesk teams, and service managers to ensure timely responses and SLA compliance.
- Build strong relationships with Network Rail colleagues, providing regular updates, gathering feedback, and driving continuous improvement in service delivery.
- Take ownership of workplace areas including meeting rooms, communal spaces, and mailroom operations, ensuring high standards across housekeeping, AV equipment, and environment.
- Lead operational activities including CAFM updates, compliance documentation, team meetings, stakeholder engagement, and deputising for the Workplace Manager where required.
Qualifications
- Previous experience in multi-occupancy or large-scale accounts, with strong knowledge of customer service, IFM service delivery, helpdesk processes, and QHSE procedures.
- Excellent communication skills (written and verbal) with the ability to engage effectively with a wide range of stakeholders.
- IOSH Managing Safely certification (minimum requirement) and a valid driving licence.
- Strong organisational, problem-solving, and analytical skills with the ability to prioritise workload effectively.
- Computer literate with financial awareness and a proactive, self-motivated approach.
Benefits / What's in it for you?
- Be part of an integral role delivering high-quality FM services within a major client environment.
- Opportunity to build meaningful relationships and make a real impact on workplace experience.
- Work within a collaborative team with opportunities for development and progression.
There's a place for you at Mitie, join us today!
Senior Workplace Coordinator in Doncaster employer: Mitie Group plc.
At Mitie, we pride ourselves on fostering a supportive and dynamic work environment where our employees can truly excel. As a Senior Workplace Coordinator in Doncaster, you will not only play a pivotal role in enhancing the workplace experience for Network Rail but also benefit from a collaborative culture that prioritises personal development and career progression. Join us to make a meaningful impact while enjoying the advantages of working with a leading facilities management provider.
