At a Glance
- Tasks: Lead security operations, ensuring top-notch service and team performance across multiple sites.
- Company: Join Mitie Business Services, a leader in security solutions with a focus on excellence.
- Benefits: Competitive salary, flexible hours, and potential for long-term career growth.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Make a real impact in security management while developing your leadership skills.
- Qualifications: 2+ years in security management, SIA Licence, and strong team management skills.
The predicted salary is between 40000 - 50000 £ per year.
- Operations Manager - Derbyshire, Lincolnshire, Nottingham and surrounding areas
- Company: Mitie Business Services – Security
Hours: 40 hrs per week – Monday to Friday (Flexibility will be required as the hours will be varied)
3 months FTC with possibility of extension for up to 4 years.
We are seeking an experienced, driven, and people-focused Security Operations Manager to join our growing team.
This is a key leadership role responsible for the operational delivery, service excellence, and commercial performance of a portfolio of security contracts.
As Security Operations Manager, you will lead from the front, ensuring the highest standards of customer service, compliance, and employee engagement across your sites.
Working closely with clients, operational teams, and regional leadership, you will be responsible for building high-performing teams, maintaining strong customer relationships, and driving continuous improvement throughout your area of responsibility.
This role is ideal for a motivated security professional who thrives in a fast-paced environment, enjoys developing people, and has a passion for delivering exceptional security services.
- Operational Leadership
- Lead and manage the day-to-day delivery of security operations across multiple sites.
- Ensure all contracts are delivered in line with customer requirements, company standards, and contractual obligations.
- Drive operational excellence through effective planning, performance management, and resource allocation.
- Monitor service delivery, identify areas for improvement, and implement corrective actions where required.
- Act as Duty Manager on a rota basis, providing operational support and leadership during incidents and out-of-hours escalations.
- People Management
- Recruit, onboard, develop, and retain high-performing security teams.
- Conduct regular welfare checks, site visits, and employee engagement activities.
- Manage performance, attendance, conduct, and capability matters in line with company procedures.
- Carry out performance reviews and appraisals for direct reports, setting clear objectives and development plans.
- Identify talent and succession opportunities, supporting future leaders within the business.
- Promote a positive culture that encourages accountability, professionalism, and continuous improvement.
- Client Relationship Management
- Build and maintain strong relationships with customers, becoming a trusted operational partner.
- Conduct regular customer meetings and site reviews.
- Produce and deliver service reports, action plans, and operational updates as required.
- Manage customer expectations effectively, ensuring issues are resolved promptly and professionally.
- Identify opportunities to enhance service delivery and support business growth.
- Compliance, Quality & Risk Management
- Ensure full compliance with SIA licensing requirements, company policies, assignment instructions, and relevant legislation.
- Conduct site audits, inspections, and compliance reviews to maintain operational standards.
- Investigate incidents, complaints, and service failures, ensuring lessons learned are implemented.
- Maintain accurate operational records and reporting.
- Promote a strong culture of health, safety, and wellbeing across all sites.
- Commercial & Financial Management
- Support the delivery of regional growth objectives and business plans.
- Manage labour costs, overtime, and resource planning to ensure operational efficiency.
- Assist with budgeting, forecasting, and monthly business reporting.
- Monitor contract performance against agreed KPIs and financial targets.
- Identify opportunities for service enhancements and contract growth.
What We're Looking For
- Minimum 2 years' experience in a security management or operational leadership role.
- Front Line SIA Licence.
- Full UK Driving Licence - (No more than 3 points)
- Proven experience managing teams across multiple locations.
- Strong customer relationship management skills.
- Experience of incident management and operational problem solving.
- Excellent communication and stakeholder management skills.
- Good understanding of employment legislation, compliance requirements, and security industry standards.
- Commercial awareness with the ability to manage budgets and operational costs.
Desirable
- Experience within a manned guarding environment.
- IOSH Managing Safely qualification / HABC Level 3
- Knowledge of workforce management and scheduling systems.
- Experience managing key or corporate accounts.
- Leadership or management qualification.
- Personal Attributes
- A natural leader who inspires confidence and accountability.
- Customer-focused and passionate about service excellence.
- Calm under pressure and able to make sound decisions quickly.
- Organised, proactive, and highly self-motivated.
- Commercially minded with a focus on continuous improvement.
- Professional, approachable, and committed to developing others.
- What Success Looks Like
- High levels of customer satisfaction and contract retention.
- Engaged, motivated, and well-supported teams.
- Strong compliance and audit performance.
- Effective management of operational costs and resources.
- Delivery of regional growth objectives and service improvements.
- A positive culture focused on safety, professionalism, and excellence.
This is an exciting opportunity for an ambitious security professional to take ownership of a diverse operational portfolio and play a key role in shaping the future success of the business.
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Operations Manager in Derby employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that values its team members by providing a supportive work environment in Tutnalls, where collaboration and reliability are key. With flexible part-time hours, employees can enjoy a healthy work-life balance while benefiting from opportunities for personal growth and development within the company. Join us to be part of a dedicated team that prioritises safety, cleanliness, and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Derby
✨Get Involved with Local Security Events
Check out local security forums or events happening in your area. These gatherings are great for meeting pros in the field, getting insider info about temporary roles, and building your visibility in the security-services community.
✨Connect with Security Suppliers and Agencies
Temporary positions in security often come from agencies that specialise in placing candidates. Reach out to these agencies directly and let them know you’re available. Often, they can put you forward for roles faster than traditional job applications!
✨Keep Your Skills Up to Date
Stay sharp with your security knowledge! Consider brushing up on your certifications or attending short courses that might be relevant to temporary roles. This will show potential employers, like Mitie Group plc., that you’re committed and ready to hit the ground running.
✨Don't Forget to Apply on Our Website!
When you find roles that catch your eye, don’t forget to apply through our website! It streamlines the process and increases your chances of getting noticed. Agencies love it when candidates show initiative!
We think you need these skills to ace Operations Manager in Derby
Some tips for your application 🫡
Show Off Your Security Skills:When applying for a temporary role in security services, make sure to highlight any relevant skills or certifications you have—like SIA (Security Industry Authority) licences or first aid training. We want to see your qualifications shine through so that we know you’re ready to jump in and keep things safe!
Tailor That CV for Security:Your CV should reflect your experience directly related to security services. Include any past roles where you’ve managed safety, handled security equipment, or dealt with incident responses. Let’s make sure it’s bespoke to show that you're the perfect fit for the type of environment we work in at Mitie Group plc..
Stay Clear on Availability:Since it’s a temporary position, we really need to know when you’re available to start and how flexible you can be with your hours. Be upfront about your schedule in your cover letter so we can assess whether it fits our needs. It’ll save us both a lot of time!
Use Real Examples in Your Cover Letter:Don’t just tell us you're attentive and reliable; share specific experiences that demonstrate those traits. Reference real incidents where you’ve successfully de-escalated a situation or dealt with a challenging scenario. This is your chance to show us what you’d bring to the table at Mitie Group plc..
How to prepare for a job interview at Mitie Group plc.
✨Understanding Protocols
In the security services industry, it’s crucial to familiarise yourself with the relevant protocols and regulations in your area. Brush up on emergency procedures and reporting protocols, as interviewers might ask you scenario-based questions to assess your readiness for on-the-job situations.
✨Highlighting Flexibility
As this is a temporary role, emphasise your adaptability and willingness to jump in wherever needed. Talk about any previous temporary positions where you've successfully adjusted to new environments, showcasing your ability to handle diverse situations.
✨Showcasing Communication Skills
Good communication is key in security services, whether it's to de-escalate a situation or effectively report incidents. Be prepared to demonstrate your ability to communicate clearly and calmly, possibly through role-playing scenarios during the interview.
✨Knowledge of Security Tools
Familiarise yourself with the tools commonly used in security services, such as surveillance systems or access control software. If you've had experience with any specific technologies, be sure to mention them, as this could set you apart from other candidates.
