At a Glance
- Tasks: Manage calls and ensure compliance while working in a supportive team.
- Company: Join a friendly company that values teamwork and development.
- Benefits: Enjoy competitive pay, training opportunities, and discounts at thousands of retailers.
- Other info: Flexible working options available from day one.
- Why this job: Make a difference in customer support while developing your skills.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 4 on 4 off working rotating shift patterns (6am-6pm, 11am-11pm and 6pm-6am)
Salary: £13.45 p/h. Uplifts apply to unsociable hours worked.
What is in it for you?
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits including access to on-line GP services, share options and discounts across thousands of retailers
- Free on-site parking
Main Duties
- Managing high levels of incoming and outgoing telephone calls to both clients and branches.
- Utilise software to ensure the required monitoring and compliance standards are met.
- Work as part of a monitoring team liaising with different branches nationally.
- Follow correct procedures for incident reporting and real-time monitoring.
- Work as part of a team, communicating effectively with team members and others.
- To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures.
- To undertake additional duties in line with management requests as required.
- Comply with ISO 27001 standards and procedures.
- Meeting individually set KPIs.
- Stay current with system information, changes, and updates.
What we are looking for
- Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
- Ability to work in a fast-paced environment.
- Ability to manage workload to meet team deadlines.
- A willingness to learn and develop and show high level of commitment and professionalism.
- Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
Desired experience
- Alarm receiving centre
- Call centre
- Customer service
Essential
Applicants must have a 5-year checkable history. You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard. Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months. We will consider flexible working requests from day one of employment.
Customer Support Operator employer: Mitie Group plc.
As a Customer Support Operator, you will thrive in a dynamic and supportive environment that prioritises employee well-being and growth. With a competitive salary, extensive training opportunities, and a range of benefits including access to online GP services and discounts at thousands of retailers, our company fosters a culture of teamwork and professional development. Located conveniently with free on-site parking, we are committed to providing a rewarding career path for those looking to make a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Operator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitie Group plc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitie Group plc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Operator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitie Group plc.:Your cover letter is your chance to shine! Tell us why you want to work at Mitie Group plc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitie Group plc.!
How to prepare for a job interview at Mitie Group plc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
