At a Glance
- Tasks: Support customer accounts, build relationships, and ensure satisfaction in a new team.
- Company: Join Mitie, a leader in high-performing places with a fresh approach.
- Benefits: Upskilling, career progression, and a supportive team environment.
- Other info: Exciting opportunity for growth in a dynamic and collaborative setting.
- Why this job: Be part of a brand new team and make a real impact on customer experience.
- Qualifications: Experience in customer service or account management; strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Join Mitie – the future of high performing places.
Mitie have a new opportunity for a proactive, organised and customer centric Account Associate to be a part of a brand new team being created for Marlowe Environmental Services at Mitie T2 in Birmingham! This is an exciting opportunity for someone who is looking for a fresh start on new accounts, to be involved with a new team structure where you will support and build working relationships, ensure customer satisfaction and provide prompt solutions.
Role Responsibilities:
- Prioritise tasks and manage volume of work effectively.
- Monitor customer retention, churn, complaints and service queries, driving corrective actions when required.
- Review and action pipeline activity, renewals and upsell opportunities.
- Monitor data quality and ensure data and records are correct and up to date.
- Ensure contract renewals are planned, executed and completed in a timely manner.
- Work closely with internal stakeholders to ensure service delivery is aligned to customer requirements.
What we are looking for:
- Strong customer relationship management experience / mindset.
- Excellent organisational and prioritisation skills.
- Able to manage high volumes of work, adapting to new priorities.
- Understanding of MS Office packages and CRM systems.
- Experience in account management, customer service or sales roles.
- A confident communicator.
- An understanding of water hygiene, water treatment or environmental services is desirable but not necessary.
What's in it for you?
- Upskilling and training provided for your development.
- Being part of a brand new team/ brand new role.
- Career progression.
There's a place for you at Mitie, join us today!
Customer Account Associate employer: Mitie Group plc.
Mitie is an exceptional employer that fosters a dynamic work culture, offering a unique opportunity to be part of a brand new team in Solihull. With a strong focus on employee development through upskilling and training, Mitie encourages career progression while ensuring a supportive environment where customer satisfaction is paramount. Join us to make a meaningful impact in a role that values proactive engagement and relationship building.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Associate
✨Tip Number 1
Get to know the company! Research Mitie and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their new team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and account management. Think about specific examples from your past experiences that demonstrate your skills and how you can contribute to Mitie's success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Account Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Account Associate role. Highlight your customer relationship management experience and any relevant skills that match the job description. We want to see how you can bring value to our new team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining Mitie and how your skills align with the responsibilities listed. Be genuine and let your personality come through – we love a good story!
Showcase Your Organisational Skills:Since this role requires excellent organisational and prioritisation skills, make sure to mention any experiences where you've successfully managed multiple tasks or projects. We want to know how you handle high volumes of work!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Understand the key principles of customer relationship management and be ready to share examples of how you've successfully handled customer queries or complaints in the past.
✨Show Off Your Organisational Skills
Since the role requires excellent organisational and prioritisation skills, prepare to discuss how you manage your workload. Think of specific instances where you effectively juggled multiple tasks or adapted to changing priorities.
✨Familiarise Yourself with CRM Systems
Even if you’re not an expert, having a basic understanding of CRM systems will give you an edge. Be prepared to talk about any experience you have with these tools and how they can help in managing customer accounts effectively.
✨Communicate Confidently
As a confident communicator, practice articulating your thoughts clearly. During the interview, engage with your interviewer by asking questions and showing genuine interest in the role and the team dynamics at Mitie.
