Crisis Management Specialist

We are looking for a highly adaptable Crisis Management Specialist to support crisis management and site resilience initiatives across EMEA. This role is ideal for a professional who thrives in ambiguous, rapidly changing environments and can pivot smoothly between priorities. The successful candidate will be effective at managing uncertainty, supporting complex operations, effectively engaging with stakeholders and sustaining quality amid shifting requirements and emerging challenges, working under the direction of the FTE EMEA Crisis Management Lead.

Reports to: EMEA Crisis Management Lead

Location: London, Kings Cross

About the team

GSOC Crisis Management builds our clients crisis resilience, providing an end-to-end crisis lifecycle capability (preparedness, response, and recovery) across regions. The EMEA Crisis Management Specialist supports the EMEA Crisis Management Lead in delivering this capability across EMEA sites: facilitating Crisis Management Team (CMT) activations, running training and exercises, developing contingency plans, conducting post-incident reviews, and maintaining the program's tools, data, and documentation.

Key Responsibilities: Real-Time Crisis Response Support

• Provide tactical planning and preparation support for crisis management calls with cross-functional (XFN) teams.
• Assist with impact analysis under tight deadlines using incomplete or evolving information.
• Support real-time crisis management responses, adapting to changing dynamics and unexpected developments.
• Execute post-call actions while managing shifting priorities and new information.
• Coordinate follow-up activities on critical work streams that may change scope or urgency rapidly.
• Support after-action / post-incident reviews, helping capture insights from fluid and evolving situations.

Crisis Management Framework Maintenance

• Maintain the crisis response team roster, accommodating organisational changes and role transitions.
• Support training programs that adapt to emerging threats and changing organisational needs.
• Help design crisis simulation exercises that reflect evolving risk landscapes and operational realities, contributing to the EMEA exercise programme.
• Maintain metrics and data collection, supporting frequent adjustment and refinement.
• Update crisis management plans and documentation to reflect changing procedures and lessons learned.
• Maintain organisational wikis and knowledge systems amid ongoing process improvements.

Resilience Operations Support

• Support contingency planning initiatives that adapt to emerging risks and changing threat profiles.
• Assist with strategic resilience initiatives accommodating evolving organisational objectives.
• Support cross-departmental coordination while managing competing demands and timelines.

Required Skills and Qualifications

• Experience: 3+ years experience in operations related to crisis management or organisational resilience in a large organization; technology-sector experience preferred but not required.
• Adaptability and flexibility: thrives in ambiguous situations, adjusts quickly to changing priorities, and sustains effectiveness amid uncertainty.
• Change management: comfortable navigating organisational transitions, evolving procedures, and shifting requirements without losing operational focus.
• Sound judgment under pressure: makes good decisions with incomplete information and adapts as new data emerges.
• Operational support: strong background providing hands-on operational assistance across multiple functions simultaneously.
• Communication under pressure: maintains clear, effective communication when plans change rapidly and stakeholders have competing needs. Experience managing stakeholder engagements.
• Technologically savvy: adopts AI and modern tools to improve the efficiency of the program.
• Pivot management: shifts quickly between tasks, priorities, and approaches as situations demand.
• Ambiguity tolerance: comfortable where requirements, timelines, and objectives may be unclear or constantly evolving.
• Multitasking under pressure: manages multiple concurrent support functions while maintaining quality and attention to detail.
• Problem-solving in flux: develops solutions and workarounds when standard processes do not apply or must be modified rapidly.
• Stakeholder navigation: supports a range of stakeholders who may have changing or conflicting needs and expectations

Perks of the Job

• Hybrid working
• Highly competitive salary
• Company benefits
• 8AM - 4PM (may vary with operational needs)