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For Companies At a Glance
- Tasks: Manage customer accounts and maximise cash collection in a fast-paced environment.
- Company: Join Marlowe, a dynamic team within the environmental services sector.
- Benefits: Full-time role with a 14-month fixed term contract and career development opportunities.
- Why this job: Perfect for those who thrive on challenges and enjoy customer engagement.
- Qualifications: Experience in credit control and strong communication skills required.
- Other info: Opportunity to work with various financial platforms and enhance your analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Credit Controller FTC Gloucester - Full Time 14 Month FTC. We are looking for an experienced Credit Controller to join our dynamic team within Marlowe where you will take ownership of one or more ledgers and play a key role in maximising cash collection across multiple Marlowe Environmental Services businesses. If you thrive in a fast-paced, target-driven environment and enjoy balancing customer engagement with analytical thinking, this could be the perfect next step in your career. This role supports the transition of Marlowe's Credit Control team moving into Mitie's Shared Service model as a 14 month fixed term contract.
Responsibilities
- Managing customer onboarding requirements and assessing associated risks
- Following agreed collections processes to recover overdue debt with accuracy and efficiency
- Working closely with invoicing and portal teams to understand the full end-to-end billing journey
- Leading weekly internal calls to drive query resolution and debt reduction
- Building trusted relationships with customers and internal stakeholders
- Reconciling customer accounts and understanding posting/allocation activity
- Ensuring customer master data is accurate and up to date
- Monitoring agreed payment plans and escalating issues early
- Ensuring integrity, compliance and adherence to all MES credit and risk policies
Qualifications
- Proven experience working within credit control in a fast paced target driven environment and a strong commercial mindset.
- Be a confident communicator able to articulate account statuses and influence customer behaviour
- Customer-focused mindset with a right-first-time approach
- Curious, proactive problem-solver who isn't afraid to challenge the norm
- Beginner-intermediate level Excel (VLOOKUPs, pivot tables, data manipulation)
- Experience using customer portals and payment platforms
- Desirable familiarity with: CRM, Sage 200, Sage 50, Xero, Workbooks, Salesforce, Wave, Goldvision, Credit Hound, Credit Safe
Credit Controller FTC employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller FTC
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Credit Controller role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Marlowe and understand their credit control processes. Be ready to discuss how your experience aligns with their needs, especially in a fast-paced environment. Show them you’re the perfect fit!
✨Tip Number 3
Practice your communication skills. As a Credit Controller, you'll need to articulate account statuses clearly. Role-play with a friend or family member to get comfortable discussing financial matters and influencing customer behaviour.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Credit Controller FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in credit control and how you’ve maximised cash collection in previous roles.
Showcase Your Communication Skills: As a Credit Controller, communication is key. In your application, demonstrate your ability to articulate account statuses and influence customer behaviour. We love seeing candidates who can build trusted relationships!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Numbers
As a Credit Controller, you'll need to be comfortable with numbers and data. Brush up on your Excel skills, especially VLOOKUPs and pivot tables, so you can confidently discuss how you've used these tools in previous roles. Being able to demonstrate your analytical thinking will impress the interviewers.
✨Showcase Your Communication Skills
This role requires strong communication abilities, so prepare examples of how you've effectively engaged with customers and internal teams. Think about times when you resolved disputes or influenced customer behaviour positively. Practising these scenarios will help you articulate your experiences clearly during the interview.
✨Understand the Business
Familiarise yourself with Marlowe and its transition to Mitie's Shared Service model. Research their credit control processes and any recent news about the company. Showing that you understand their business and the challenges they face will demonstrate your genuine interest in the role.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific instances where you faced challenges in credit control and how you overcame them. Be ready to discuss your proactive approach and how you ensure compliance with credit and risk policies while maintaining customer relationships.
