Credit Controller

You will work in a mixed location team of 18 who are responsible for managing debt across multiple Marlowe Environmental Services Ltd businesses. As the owner of one or more ledgers, you will maximise cash collection, minimise debt and collaborate effectively with customers and the wider business to resolve issues and disputes that lead to delayed cash collection.

Main Duties

• Understand requirements for customer onboarding with ability to assess any associated risks.
• Follow agreed collections processes with accuracy and efficiency ensuring queries and disputes are resolved quickly with an emphasis on "fix for future".
• Work with entity invoicing and portal teams to understand the end‑to‑end invoicing process.
• Lead weekly calls with internal teams to drive down query resolution and debt reduction, with ability to relay critical information on invoicing and payment behaviour.
• Build excellent networking skills and grow relationships with internal and external customers.
• Reconcile customer accounts ensuring an understanding of posting and allocation activity.
• Ensure customer master data is always up to date and accurate.
• Proactively monitor any agreed payment plans, and flag immediately if an issue arises.
• Ensure that integrity and compliance is always a priority across all activities performed.
• Adherence to all credit and risk policies for MES.

Behaviours

• A positive can‑do attitude is essential, always behaving in a professional manner.
• Demonstrate the MES values and function as a MES brand ambassador.
• Create an effective team environment fostering ways of working by understanding the synergies required with a mixed location team and divisionally split business.
• Take ownership and accountability for your actions and decision making.

Systems & Skills

• Excellent communication and negotiation skills with the ability to adapt to differing audiences.
• Work well under pressure, demonstrates agility to change priorities quickly with meticulous attention to detail.
• Exceptional organisational and time management skills.
• Comfortable challenging and influencing the business and customer with behavioural change.
• Excel beginner‑intermediate level (v lookups, pivot tables data manipulation etc).
• Desirable knowledge of any of our current systems - CRM, Sage 200, Sage 50, Xero, Workbooks, Salesforce, Wave, Goldvision, Credit Hound, Credit Safe (ability to understand and articulate credit reference reports).

Reporting & Projects

• Report clear key information to internal and external parties relating to cash collection information, debt status, trends, and potential risks.
• Complete reporting requirements with accuracy and within agreed timescales.

What we are looking for

• Resilience within a fast‑paced target‑oriented environment with a minimum of 12 months credit control experience.
• Commercial awareness with ability to analyse and articulate statuses of your customer accounts.
• A customer service ethos, going above and beyond with a right first‑time attitude.
• An inquisitive mind and proactive approach to resolving queries, constructively challenging the norm.
• Ability to articulate professionally with confidence and accuracy to all stakeholders.