At a Glance
- Tasks: Provide technical support and solve customer issues efficiently.
- Company: Join a friendly team at a leading security solutions provider.
- Benefits: Enjoy competitive salary, training, career growth, and great perks.
- Other info: Full-time role with 12-hour shifts and opportunities for overtime.
- Why this job: Make a real difference by supporting customers and engineers daily.
- Qualifications: 3 years of engineering experience and strong communication skills.
The predicted salary is between 41097 - 41097 £ per year.
Product Support Engineer
Mi Tec, 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK, Craigavon, Lurgan, United Kingdom
Shift
Pattern: Full time.
Please note this is a 24/7, 365 role, for 42 hours per week.
You will be working 12-hour shifts, Normally 2 weeks of days (7am-7pm) followed by 2 weeks of nights (7pm-7am)
The rolling pattern consists of Week 1 – Four shifts (Monday, Tuesday, Saturday & Sunday) Week 2 – Three shifts (Wednesday, Thursday, Friday)
100% office based
What is in it for you?
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Free on-site parking
- Key Purpose of the Job
Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner.
Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice for security related product calls.
- Key Job Responsibilities
- To provide technical support to end users and engineers both internally and externally.
- To ensure prompt and accurate information is scheduled.
- To prioritise workload and meet contractual deadlines.
- To answer customer telephone calls ensuring internal customer service standards are met.
- Any other reasonable requests from the line supervisors and Head of Service.
- Provide first line support to the customer to see if the call can be resolved before passing to the service team.
- To provide support to the Security Control Centre Team when required.
Essential Requirements for the Job
- Candidate to have a minimum of 3 years' Engineering experience across multiple disciplines including Intruder, CCTV, Access Control, Key Management and networks.
- Customer focused
- Good Level of PC skills / Microsoft products
- Excellent telephone manner providing over the phone remote diagnostic.
- Ability to work on your own and in a team environment
- Strong interpersonal and communication skills
- Ability to prioritise workloads to meet SLA requirements
- Network/IP based product experience
Desirable Requirements for the Job
- Experience of CSL signalling device in relation to Intruder Alarm systems
- Experience working on Enterprise-wide networked CCTV systems.
- Experience of Remote programming of industry standards on Enterprise-wide networked Access control systems
Desirable Product Knowledge
- AMAG Symmetry Access Control/ Gallagher / Nedap
- Milestone CCTV
- Deister Key Management System
- Allied Telesis
- Additional Information
If you're working history does not include experience at an engineer level in the required fields, your application is required to contain a personal statement detailing your work experience/skills that make you suitable for the position.
Applicants must have a 5-year checkable history.
You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Must currently hold SC clearance or be able to obtain the SC Clearance
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
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Product Support Engineer in Craigavon employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that values its team members by providing a supportive work environment in Tutnalls, where collaboration and reliability are key. With flexible part-time hours, employees can enjoy a healthy work-life balance while benefiting from opportunities for personal growth and development within the company. Join us to be part of a dedicated team that prioritises safety, cleanliness, and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer in Craigavon
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We think you need these skills to ace Product Support Engineer in Craigavon
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Mitie Group plc..
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Mitie Group plc. and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Mitie Group plc.
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Mitie Group plc. uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
