Job Title: Helpdesk Operator (Portals)
Job Summary – We are seeking a highly organised and detail-oriented operator to support our daily operational and customer service activities.
The successful candidate will be responsible for managing client portals, processing documentation, communicating with clients and internal departments, and ensuring jobs are completed and closed accurately.
Pay Rate: £13.45 p/h
Shift Pattern: Monday-Friday, 9am-5pm
What is in it for you?
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.
- Free on-site parking
Key Responsibilities
- Manage and update client portals with relevant job information and documentation
- Upload certificates and ensure completed jobs are properly closed in internal systemsCommunicate with clients via email/phone to provide updates and respond to queries
- Provide timely updates on escalated issues to relevant teams
- Deliver a high standard of customer service when interacting with clients
- Read and interpret engineers' notes to accurately update systems
- Strong computer skills and the ability to learn new systems
- Strong organisation skills and attention to detail
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Portal Admin in Craigavon employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
