Shift Pattern: Monday-Friday, 9am-5pm
Pay Rate: £13.45 p/h
What is in it for you?
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.
- Free on-site parking
Job Description:
- Communicating with Fire and Security Engineers / Regional service Managers
- Emails & Call handling
- Over seeing & Scheduling Engineer workload up to 30 days in advance via Cash and IFS
- Meeting Service Levels (SLAs)
- Following management instructions
- Communicating with Multiple Helpdesks to ensure we are delivery customer service & to resolve any customer queries
- Data Inputting
- Working as part of a large team
- Processing and maintaining customer records
- Ensuring all call outs logged have correct information within C4W - ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required
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Helpdesk Operator - Planner in Craigavon employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
