At a Glance
- Tasks: Manage live operations, ensuring safety and security at Cabot Circus Shopping Centre.
- Company: Join Mitie, the UK's leading facilities management company.
- Benefits: Enjoy competitive pay, employee discounts, and extensive training opportunities.
- Other info: Flexible shift patterns with great career progression potential.
- Why this job: Be a key player in maintaining safety and security while developing your leadership skills.
- Qualifications: SIA CCTV Licence required; strong communication and organisational skills essential.
The predicted salary is between 33600 - 33600 € per year.
Mitie is the UK’s leading facilities management company offering a significant opportunity at Hammerson’s Cabot Circus Shopping Centre.
Pay Rate: £16.22 per hour.
Shift Pattern: 4 on / 4 off rota (07:00‑19:00 & 19:00‑07:00).
Responsibilities:
- Responsible for the ‘live’ operation of the Mitie Team that manages the essential functions of all common and public areas of the shopping centre.
- The Client emergency and evacuation procedures.
- Officer time and attendance.
- Health, safety & welfare of the Mitie site‑based team.
- Incidents that affect the Client and Mitie Business Continuity Planning centred on the continued operation of the control room and shopping centre.
- Client building security and safety.
- Providing a high standard of response to telephone and email enquiries.
- Supervision & support for all Mitie on‑site personnel.
- Provide timely and effective communication to all within the business including and up to the centre manager and client board level on incidents that occur on or affect the centre.
- Update and collate incident information, daily reports and flash reports.
- Serious incident tracking and management.
- Absence & lateness reporting.
- Systems fault reporting.
- Incident management and direction of personnel with the support of TL/SSM/SOM where and when applicable.
- Ensure all incidents are logged and managed effectively through to completion.
- Effectively communicate business issues to the relevant centre departments.
- Maintain the standards of security for access/egress and visitor regulation.
- Be fully conversant with the methods of working of all equipment and ensure that it meets the property’s quality requirements.
- Handle all day‑to‑day enquiries which arise from whatever source in respect of the daily operation of the centre’s security.
- Develop and maintain good working relations with applicable local agencies and services.
- Any other reasonable request from management or client.
- Entry, completion and checking of all accident and Health & Safety reports relating to AIR2 and Quooda.
- Ensure compliance with the CCTV policy and audit trail.
- Ensure the issue of keys is in line with procedure and fully auditable.
Qualifications:
- SIA CCTV Licence is essential for the role.
- Enthusiastic and motivational.
- Punctual and reliable.
- Organised, able to make decisions.
- Honest, transparent and consistent.
- Gain and hold the respect of others.
- Have a flexible approach with a 'can do' attitude.
- Good communication skills.
- Relevant industry experience is preferred but not essential; candidate must demonstrate understanding of industry licensing and features.
- Ability to contribute to a team operation or work independently.
- Able to communicate effectively and clearly at all levels within the organisation.
- Comprehensive working knowledge of all processes and procedures.
- Excellent report‑writing and analytical skills with attention to detail.
- Positive attitude to dealing with people and taking on challenges.
Benefits:
- Employee Shares Scheme.
- Staff Retailer Discount.
- Discount Scheme.
- Free Staff Parking.
- Pension Scheme.
- Extensive Training Package.
- Childcare Vouchers.
- Cycle to Work Scheme.
- Give as you earn.
- Salary Finance.
- Competitive Holiday allowance.
- Competitive Pay Rate.
- Life Cover.
- Share Incentive Plan.
- Save as you earn.
- Virtual GP.
- Employee Assistance & Counselling.
Control Room Shift Manager employer: Mitie Group plc.
Mitie is an exceptional employer, offering a dynamic work environment at the vibrant Cabot Circus Shopping Centre in Bristol. With competitive pay rates, extensive training packages, and a strong focus on employee well-being through benefits like the Employee Shares Scheme and flexible working arrangements, we foster a culture of growth and support. Join us to be part of a dedicated team that values your contributions and prioritises safety and communication in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Shift Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to control room operations. Think about how you'd handle specific incidents and be ready to share your thought process. Confidence is key!
✨Tip Number 3
Showcase your skills! If you have relevant experience or certifications, make sure to highlight them during conversations. Bring up your SIA CCTV Licence and any other qualifications that set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Control Room Shift Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Control Room Shift Manager role. Highlight any relevant experience, especially in security or facilities management, and don’t forget to mention your SIA CCTV Licence!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how your skills align with the responsibilities listed in the job description. Keep it concise but impactful.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate effectively. Use clear language and structure your documents well to demonstrate your organisational skills.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows you’re serious about joining our team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Make sure you’re familiar with the responsibilities listed in the job description. Brush up on your knowledge of CCTV operations, emergency procedures, and incident management. This will show that you’re serious about the role and ready to hit the ground running.
✨Showcase Your Communication Skills
As a Control Room Shift Manager, effective communication is key. Prepare examples of how you've successfully communicated in past roles, especially during incidents or emergencies. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Your Leadership Qualities
Think of situations where you’ve had to lead a team or manage a crisis. Be ready to discuss your approach to supervision and support for on-site personnel. Highlight your ability to motivate others and maintain high standards, as this is essential for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the position is the right fit for you.
