At a Glance
- Tasks: Protect property and people while monitoring security systems and responding to incidents.
- Company: Join a leading security firm dedicated to safety and professionalism.
- Benefits: Competitive pay, ongoing training, and opportunities for career advancement.
- Other info: Exciting role with potential for growth and continuous self-development.
- Why this job: Make a real difference in safety while developing valuable skills in a dynamic environment.
- Qualifications: Experience in security preferred; strong communication and teamwork skills required.
The predicted salary is between 24000 - 30000 £ per year.
To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. Delivering results that meet and/or exceed the Key Performance Indicators/Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. To undertake additional training to ensure continuous self-development.
Main Duties
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
- The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Work in a systematic, methodology and orderly way.
- Monitor CCTV cameras, alarms, and access control systems.
- Identify and respond promptly to security incidents, emergencies, or suspicious activities.
- Maintain accurate incident logs, reports, and daily activity records.
- Dispatch security personnel when required and coordinate emergency responses.
- Communicate effectively with on-site security teams, emergency services, and management.
- Conduct routine system checks to ensure all security equipment is operational.
- Escalate critical incidents to supervisors or management immediately.
- Monitor fire alarm systems and assist with evacuation procedures when necessary.
- Control and monitor building access and visitor management systems.
- Ensure compliance with company policies, health & safety regulations, and security procedures.
- Handle emergency calls and provide support during incidents.
- Maintain confidentiality of sensitive security information.
Training
- Fully and satisfactorily complete all required competency training.
- To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- To call emergency services and Communication Centre to report all incidents.
What we are looking for
- Previous experience in a security control room or similar security role preferred.
- Strong knowledge of CCTV and access control systems.
- Excellent observation and attention-to-detail skills.
- Good written and verbal communication abilities.
- Ability to remain calm under pressure and respond effectively during emergencies.
- Basic computer literacy and report-writing skills.
- Strong teamwork and decision-making skills.
Control Room Security Officer employer: Mitie Group plc.
As a Control Room Security Officer, you will join a dynamic team dedicated to ensuring the safety and security of our client's assets in a supportive and professional environment. We prioritise employee development through ongoing training and offer a collaborative work culture that values your contributions and encourages growth. Located in a vibrant area, we provide a unique opportunity to work with cutting-edge technology while making a meaningful impact on community safety.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Security Officer
✨Tip Number 1
Get familiar with the company and its security protocols before your interview. Knowing their Assignment Instructions (AI's) inside out will show that you're serious about the role and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! As a Control Room Security Officer, you'll need to relay information clearly and effectively. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your tech-savviness! Brush up on your knowledge of CCTV and access control systems. Being able to discuss these technologies during your interview will definitely give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Control Room Security Officer
Some tips for your application 🫡
Know the Job Inside Out:Before you start writing your application, make sure you really understand the role of a Control Room Security Officer. Familiarise yourself with the key responsibilities and requirements mentioned in the job description. This will help you tailor your application to show how you fit the bill.
Show Off Your Skills:Highlight your relevant experience and skills in your application. If you've worked in a security control room before or have strong knowledge of CCTV systems, make sure to mention it! We want to see how your background aligns with what we're looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role and our company there!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Assignment Instructions
Before the interview, make sure you thoroughly understand the published Assignment Instructions (AI's) for the role. Familiarise yourself with any recent changes and be ready to discuss how you would implement them in your daily tasks.
✨Showcase Your Experience
Highlight any previous experience in a security control room or similar roles. Be prepared to share specific examples of how you've handled security incidents, monitored CCTV systems, or worked under pressure to demonstrate your capability.
✨Demonstrate Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might be asked how you would communicate with on-site teams or emergency services during an incident, so have a few scenarios in mind.
✨Emphasise Continuous Development
Express your commitment to ongoing training and self-development. Mention any relevant courses you've completed or plan to take, especially those related to security and health & safety regulations, as this shows your dedication to the role.
