Corporate Receptionist in Claxton

• Job Title
• Guest Services Receptionist
• Reporting To
• Guest Services Manager
• Hours

24 hours a week: Monday, Tuesday and Wednesday 07:45 – 16:45 (Covering annual leave and sickness when required)

Job Overview

As a Corporate Receptionist you will be the first point of contact for clients, visitors and employees, delivering exceptional customer service while maintaining a safe, secure and professional environment.

You will support reception, security, administration and front‑of‑house operations.

You will work within Mitie’s core values of customer focus, safety, collaboration and continuous improvement.

Responsibilities

• Greet visitors, answer and direct incoming calls in a courteous and efficient manner.
• Manage the reception area, ensuring cleanliness and organisation at all times.
• Provide a site safety brief to everyone signing into the building.
• Assist with client events and complete online Fire Warden Training, supporting site duties during a building evacuation.
• Conduct weekly stock checks and order required stationery.
• Provide training for new and temporary team members.
• Maintain up‑to‑date health and safety posters, leaflets and folders.
• Report faults or health and safety concerns to the appropriate department.
• Collaborate with receptionists, WPM team, Security Team, FM Team and administrative staff to ensure smooth operations.
• Monitor and control access to the premises, verifying visitor credentials, issuing badges and reporting suspicious activity.
• Provide personalised assistance to clients, guests and employees, anticipating and addressing their needs proactively.
• Handle inquiries and resolve issues promptly, maintaining a high level of professionalism.
• Assist with administrative tasks: sorting mail, managing courier deliveries, booking meeting rooms, responding to the reception inbox, managing parcel deliveries and maintaining visitor figures.
• Maintain electronic and physical filing systems and keep the front‑of‑house QHSE folder up to date.
• Adhere to uniform guidelines, ensuring a neat and professional appearance at all times.
• Perform front‑of‑house coordinator duties where applicable: fire alarm testing, kitchen checks, meeting‑room checks, printer checks, weekly fire extinguisher and first aid box checks, report floor walks, monthly stationary stock checks, confidential bin maintenance and building inductions.

Person Specification

• Experience: Minimum 2 years in a reception, switchboard or room‑booking environment. Qualified first‑aider or willingness to undertake a course.
• Skills: Strong verbal and written communication, proficient with MS Outlook, Word, Excel and Power Point, excellent organisational and multitasking abilities, composure in fast‑paced or challenging situations, confidence interacting with all levels of the business.
• Education/Certification: A Level (or equivalent). Reception/administration experience is an advantage but not required.
• Company Policy & Training
• All team members must read and sign the site SOP and uniform standard.
• Absence management process should be followed at all times.
• All mandatory training should be completed by all employees.
• Health and Safety Responsibilities
• Follow group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or risk to health and safety.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your line manager or via the divisional incident reporting system.
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