ROLE: Workplace Coordinator
HOURS: Full-Time
LOCATION: London, W2 1HQ
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Workplace Coordinator to join our Network Rail contract, acting as the customer-facing representative for our facilities services and providing a convenient single point of contact for building users while delivering an exceptional workplace experience.
Role Responsibilities
- Act as the primary point of contact for FM-related queries, logging and coordinating service requests on behalf of building occupants.
- Build and maintain strong relationships with occupants, Floor Leads and clients to enhance the customer experience and exceed expectations.
- Conduct regular floor walks to ensure desks, collaboration spaces and breakout areas remain clean, tidy and well maintained.
- Monitor, log and chase work orders, providing updates on outstanding issues and arranging monthly meetings with Floor Leads.
- Support site safety procedures and play an active role during fire emergencies in line with building requirements.
Required Qualifications
Applicants must meet the below defined requirements for the role.
- Proven experience within a customer service or facilities management environment.
- Excellent written and verbal communication skills with the ability to engage effectively with individuals and groups.
- Experience using CAFM systems, including job logging, reporting and raising purchase orders.
- Strong organisational skills, attention to detail and the ability to work independently and make decisions.
- Competency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook. IOSH or a recognised Health & Safety qualification is desirable.
What's in it for you?
- Opportunity to work within a high-profile Network Rail contract and contribute to an outstanding workplace experience.
- Be part of a collaborative and supportive team environment.
- Access to career development opportunities and ongoing training within Mitie.
There's a place for you at Mitie, join us today!
#J-18808-Ljbffr
Workplace Co-ordinator in City of Westminster employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
