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- Tasks: Lead hard FM service delivery and ensure top-notch quality across all operations.
- Company: Join a dynamic team focused on excellence in facilities management.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by ensuring safe and efficient service delivery.
- Qualifications: 5-10 years of experience in facilities management and strong project management skills.
- Other info: Collaborative culture with opportunities for professional growth and skill development.
The predicted salary is between 36000 - 60000 £ per year.
To be responsible for the hard FM service delivery. Responsible for the appropriate monitoring of the services provided by the supply chain and ensuring they are of required quality in line with the service Level agreements, contractual specifications and agreements with key performance indicators.
Ensure that the asset base is accurate within responsible area and maintained in suitable format for required MAXIMO system. Develop the engineers to ensure they have the correct skill set to tackle the first line reactive jobs and planned preventative tasks required within the responsible area. Ensure that all engineers are appropriately qualified, are aware of the risks and controls required for their tasks and take all practicable course of action to ensure a safe working environment.
Provide out of hours engineering cover across area in conjunction with other contract managers and the service delivery centre. Engage in the formal and informal communications structure of the company participating in management meetings and delivering effective team briefs and consultation.
Act as the first level in staff disciplinary matters (initial interview), ensuring adequate notes are maintained of all performance conversations. Act as the first point of contact for staff absence, ensuring the correct procedures are followed and return to work interviews are completed. Ensure that the planned preventative maintenance schedules of works is maintained to an optimum schedule. Provide the Operations/Deputy Facilities Manager and/or customer with the current status of their estate as required. Escalate aspects of operation that may require support from areas outside of direct control.
Ensure log books and other on-site documentation is up to date. Assist with the compilation of quotes and estimates for remedial and small works. Understand cost base of operation and support company improvement in the cost base and supply chain. Understand performance as reported by KPIs and be able to explain key influencing factors and lead the improvement of these.
Audit of processes to ensure consistency and application of best practice for safe, effective delivery of services. Capture best practice and develop the Hard FM platform to represent the way that we do business. Assist with staff recruitment and induction training to ensure that values are upheld and service levels maintained.
Relationships
- External: Site based staff and FM team (customers). To be the focal point for routine operational delivery of the hard FM service; Contractors. To manage the service delivery into the contract.
- Internal: Other M&E managers. Working as part of the team to manage the supply base and ensure consistent operational delivery.
Qualifications: A site specific specialist training as identified by the contract.
Experience: 5-10 years of experience in related role; Project Management knowledge; Environmental, Quality & Safety awareness; Operational health & safety delivery; Technical competencies; Edition 18 Electrical Engineering; CDM regulations (2015); IOSH managing safely; Legionella Control (L8).
Hard Services Manager in City of Westminster employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hard Services Manager in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hard FM industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around safety and service delivery. Be ready to discuss how your experience aligns with their needs, particularly in managing teams and ensuring quality service.
✨Tip Number 3
Showcase your skills! Bring along examples of your past work, especially any projects where you improved service delivery or managed a team effectively. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Hard Services Manager in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hard Services Manager role. Highlight your experience in hard FM service delivery and any relevant qualifications. We want to see how your skills match up with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate how you've improved service delivery or managed teams effectively. This helps us see the impact you've made in previous roles.
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, so let’s keep it simple!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Hard FM Inside Out
Before the interview, make sure you brush up on your knowledge of hard facilities management. Understand the key performance indicators and service level agreements relevant to the role. Being able to discuss these confidently will show that you're serious about the position.
✨Showcase Your Leadership Skills
As a Hard Services Manager, you'll be leading a team of engineers. Prepare examples of how you've developed staff in the past or handled disciplinary matters. Highlighting your experience in managing teams and ensuring safety protocols will demonstrate your capability for this role.
✨Familiarise Yourself with MAXIMO
Since the role involves maintaining asset data within the MAXIMO system, it’s crucial to have a basic understanding of how it works. If you’ve used similar systems before, be ready to discuss your experience and how you can quickly adapt to MAXIMO.
✨Prepare Questions About the Company Culture
Engaging in the company’s communication structure is key. Prepare thoughtful questions about their management meetings and team briefs. This shows that you’re not just interested in the job, but also in how you can fit into and contribute to the company culture.
