Relief Front of House Officer - Customer Service in City of London

City of London Full-Time On-site

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Job Title: Relief Front of House Officer - Customer Service

Location: London sites

Salary: £14.80 Per Hour + Excellent Staff Benefits

Hours: Guaranteed 24 Hours per week, Days/Nights/Weekends

Please note this role requires NPPV & CTC vetting, which must be achieved before the employment commences with our client.

Job Overview

This is a Customer Service role with Porter and Messenger service duties.

As part of the FOH support team, you will:

Act as a focal point for receiving and greeting Guests, Visitors and external Client Staff to the location.
Answer the telephone and undertake all aspects of the reception Porter and Messenger services.
Check identities of attendees and issue passes, host visitors as required.
Set up rooms and venues as requested, assist the site management to relocate furniture and items as per requests.
Receive all the internal and external mail for the site. Check, divide and distribute the posts to the personnel onsite accordingly.
Collect all the post to be franked accordingly before cut-off time.
Provide support to the customer services team as required.
Ensure that all operational procedures are followed.

Main duties:

Undertake all duties as described in accordance with the Reception Procedures Manual.

To maintain the appropriate standards of conduct, dress, hygiene and appearance of a “Front of House” appointment, whilst being polite, efficient and presentable at all times.
To make staff, colleagues and visitors feel welcome and to aim to make the guest's time at the office a business-like and pleasurable experience.
To be readily able to answer any questions and / or find out the answer promptly.
To receive and look after guests until they are met by their host.
To ensure that the security of the premises is maintained as far as is practicable.
To maintain a quality reception area.
To provide a booking service for rooms.
To provide a helpdesk service for reactive maintenance.
To maintain the telephone system as directed.
To liaise with the customer services team with regard to customer care.
To Set up of meeting room space to the client's specification requirements.
To provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms.
To take delivery of post both internal/external.
To deliver and collect post to and from different departments around the building.
To use the franking machine and other equipment to send post.
To sort post ready for collection.
To use the computer to answer email queries.
To report any building faults or H&S concerns.
To be accountable for security and safe keeping of all stock and equipment within your area of responsibility
To comply with the Clients policies on Recycling and waste disposal.
To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence.
To replenish equipment and crockery etc that is required for service, before, during & after service.
To ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff.
To attend all mandatory meetings (including Topsides) and training courses as required for the betterment of the operation and personal development.
To undertake other reasonable tasks as requested.

Person Specification:

Excellent Customer Service experience preferably with an emphasis on dealing with customers and clients both face to face, via e mail and over the phone.
Intermediate level Microsoft applications skills – outlook, word, excel
Flexible and willing approach to work
Ability to work on own initiative
Enthusiastic and Hardworking
Good time keeper
Must be reliable and well organised
Good standard of general education
Good communication skills - specifically verbal preferably with a second language

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