RELIEF Retail Security Officer
Bournemouth, Christchurch, Southampton, Slough areas
£15.00 per hour
Paid breaks
Minimum one years Security experience
Retail experience is essential
Must be able to demonstrate knowledge of ASCONE
Must have full UK driving licence and own vehicle as travel includes circa 30 miles radius each way
Various shifts times (between Monday – Saturday 08:00 and 22:00, Sunday 09:30-17:00) - must be flexible to work any day/ time
Minimum 8-hour contract
Job Overview
You are required to provide safety and security to our customer's property, people and/ or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client's reputation.
As this is a relief role covering both sickness and holiday absences, you must be flexible in terms of what days you work and able to pick up shifts at short notice.
Main Duties
- Use ASCONE to maintain the security of the site
- Conduct regular patrols of the site
- Deliver customer service to both staff and visitors.
- Support the staff with any reasonable request
- Ensure the relevant reports are completed in order for accurate information to be recorded
Training
For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening
- Being both proactive and reactive when delivering customer service to diffuse situations to avoid escalation
- To maintain professional conduct in the face of difficult situations and challenging customers
- Complete an accurate and detailed entry of any incidents that occur on the system provided on site
- To call emergency services and Control Room to report all serious incidents
What we are looking for
- Valid Door Supervisor SIA Licence
- Excellent customer service skills
- Ability to make instant, positive connections with store teams
- Self-starter, can act without direction
- Report writing skills essentiali>
- Excellent communication skills
Ability to work well under pressure
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Relief Retail Security Officer in Christchurch employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
