At a Glance
- Tasks: Be the go-to person for facilities services and enhance customer experience daily.
- Company: Join a leading team in the Civil Nuclear Constabulary at Harwell campus.
- Benefits: Gain valuable experience, develop your skills, and work in a dynamic environment.
- Other info: Opportunity for career growth and support for health and safety qualifications.
- Why this job: Make a real difference by improving the workplace for others every day.
- Qualifications: Strong customer service skills and ability to work independently are essential.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a Workplace Facilities Coordinator, to be the customer facing representative for our services in the Civil Nuclear Constabulary national IFM Contract. This role will be based at their new Head Office on the Harwell campus in Oxford. This role will bind together the various facilities services to act as one convenient point of contact to the building user. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations daily.
Responsibilities
- Set consistently high standards across the facility and share best practice with the rest of the team to ensure service delivery meets the needs of the customer and exceeds them wherever possible.
- Act as the lead for Mitie on the service delivered to the CNC Southern Sites and be the go-to person for the client in this area.
- Work in a team that constantly communicates together and keeps each other updated in relation to all areas within the business.
- Be the first point of contact for FM related issues and take responsibility for logging calls on behalf of building occupants, ensuring they are directed to the correct department.
- Have regular communication and monthly meetings with the Account Manager to communicate and update on any issues, queries and outstanding works.
- Log and chase work orders on behalf of the client.
- Have a visible presence on the floor, actively walking the facilities to check areas are kept clean and tidy, and to ensure we are proactively assisting building occupants.
Qualifications
- Proven experience within a strong customer service environment.
- High quality interpersonal skills, with excellent written and spoken communication skills both to individuals and groups.
- Self-disciplined and able to work on their own initiative with the ability to make decisions without referral to the line manager.
- Experience in using CAFM systems - logging jobs, running reports, raising purchase orders etc.
- Flexible and adaptable approach to work with good problem‑solving skills and the ability to deal positively with conflict situations.
- Attention to detail, and a focus on standards and being methodical and organised is a must.
- Computer literacy, competent with the Microsoft Office suite including Word, Excel, PowerPoint and Outlook.
- A valid formal Health and Safety Qualification e.g., IOSH is desirable although support to achieve may be given.
Facilities Management Coordinator in Chilton employer: Mitie Group plc.
As a Facilities Management Coordinator at our new Head Office on the Harwell campus in Oxford, you will join a dynamic team dedicated to delivering exceptional service and enhancing the customer experience. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering opportunities for training and advancement within the company. With a focus on high standards and a supportive environment, we ensure that our employees feel valued and empowered to make a difference every day.
