At a Glance
- Tasks: Build client relationships, conduct audits, and ensure top-notch service delivery.
- Company: Join a leading facilities management company with a focus on quality and safety.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities to enhance your career in facilities management.
- Why this job: Make a real difference in client satisfaction and service excellence.
- Qualifications: Management experience in cleaning services and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Service Support Manager to build relationships and rapport with contract clients, complete audit inspections and review performance of delivery against the Service Level Agreement and Cleaning Specification. You will manage and implement employee wages daily, alongside delivering adequate Health & Safety compliance, following the clients' statutory Fire and Safety regulations to mitigate potential risks.
Responsibilities
- Build and maintain relationships with contract clients.
- Conduct audit inspections and review service delivery performance against SLA and Cleaning Specification.
- Manage employee wage implementation daily.
- Ensure Health & Safety compliance, including statutory Fire and Safety regulations.
- Ensure excellent service delivery to multiple client contracts within a defined geographical area, following company HR, QHSE, RTW, Vetting, and Contract Compliance policies.
- Liaise with clients effectively, providing exceptional customer service.
- Adapt workload flexibly to meet client expectations.
Qualifications
- Full UK clean driver’s licence.
- Previous management experience in soft services/cleaning within facilities management.
- Excellent management skills with strong organisation and time-management abilities.
- Excellent customer service and communication skills (written and verbal English).
- IT literacy in Microsoft packages, especially Microsoft Office.
- Health and Safety IOSH qualification desirable.
Service Support Manager in Chelmsford employer: Mitie Group plc.
As a Service Support Manager with us, you will thrive in a dynamic work environment that prioritises employee growth and development. Our commitment to fostering strong relationships with clients and ensuring compliance with Health & Safety regulations creates a culture of excellence and accountability. Located in a vibrant area, we offer competitive benefits and a supportive team atmosphere, making us an exceptional employer for those seeking meaningful and rewarding careers.
