Building Services Supervisor in Chelmsford

Responsible for the delivery of hard services activities in compliance with contract SLAs at the County Hall Complex. Carry out duties in line with Mitie Policies and Procedures, promote Mitie Values and Behaviours, drive the highest level of results in health and safety, ensure company and account objectives are implemented and monitored, drive performance from Operational Delivery Teams and Contractors, assure best practice guidelines, identify risks and opportunities, and take a continuous improvement approach to plant and building fabric.

Main Duties

• Assume AP responsibilities including Low Voltage AP, Working at Height AP and Hot Works AP for the County Hall Complex.
• Attend training courses as required.
• Manage a team of 6 engineers.
• Provide operational support, information and reports as requested to the SFM.
• Maintain the client’s premises to the highest standard through routine walk rounds and proactive repair actions; record results.
• Escalate issues to provide early warning of defects.
• Attend meetings where required.
• Manage attendance, sickness, leave, punctuality, productivity, quality of work and behaviour of the engineering team in line with MITIE Values.
• Conduct 6‑month and annual appraisals (MiReviews) and regular 1‑2‑1s.
• Provide technical support to the team.
• Maintain 100% statutory and mandatory compliance across the ECC estate.
• Manage PPM, reactive and small quotes in line with contract KPIs (30% of PPM completed weekly, 100% completed in the month).
• Complete statutory remedial works within KPI timeframes.
• Ensure breached reactive work and quotation work are dealt with immediately.
• Monitor and act on the WPLAN report daily to keep jobs to a minimum.
• Audit 5% of engineer and sub‑contractor PPM per month.
• Oversee all sub‑contractor activities and undertake RAMS reviews for related works.
• Proactively manage health and safety, ensuring a safe working environment, a safety‑driven culture and compliance with all legislative and company policies.
• Ensure tool, PPE, test equipment and ladder checks are completed when due and recorded.
• Conduct monthly toolbox talks.
• Ensure engineers are competent in on‑site systems; develop and implement a training programme.
• Schedule training courses for engineers as required.
• Keep costs to a minimum by utilising on‑site staff before engaging sub‑contractors.
• Develop Standard and Emergency Operating Procedures.
• Prepare and submit operational, accident and incident reports.
• Provide quotes for new works.
• Keep asset information up‑to‑date.
• Maintain good relationships with internal and external stakeholders.
• Assist with development of the Forward Maintenance Register and capital expenditure budgeting.
• Attend handovers for capital and cycle‑replacement work.
• When a fault is related to a new project and still under warranty, escalate to the Project Manager or Project Director with a written report and photos.

Requirements

Qualifications & Training

• Essential: Technical level qualification, Excellent knowledge of building services, NEBOSH or IOSH, Asbestos Management, Management of Domestic Water Systems (Level 8), Risk Assessments & Method Statements, Working at Height, COSHH, PRINCE2, Risk Management, Fire Risk Assessment, Low Voltage AP, High Voltage AP, Confined Space AP.
• Desirable: Experience in stakeholder engagement, IT literacy, Managing statutory compliance, Experience in managing multi‑disciplined teams, Contractor Management experience, Corporate Social Responsibility knowledge, Experience with CAFM systems, IoT building data analysis experience, Energy saving initiatives, Experience developing SOPs and EOPs, Delivery of appraisals.

Skills

• Build strong relationships – integrity and trust.
• Organisation and time management – meet deadlines.
• Crisis management – maintain composure.
• Problem solving and decision making – resolve issues quickly.
• Excellent communication – provide technical and non‑technical updates to all stakeholders.
• Maintain high standards and eye for detail.
• Commercial awareness – understand business goals.
• Financial acumen – manage budgets, drive cost saving ideas.
• Strong analytical skills.

Values & Personal Attributes

• Integrity and honesty – uphold strong moral principles.
• Professional conduct.
• Lead by example.
• Punctuality.
• Flexibility.
• Encouraging and supportive.
• Collaborative and teamwork.
• Empathetic and compassionate.

Legal and Regulatory Requirements

Mitie is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be subject to an enhanced DBS check and satisfactory references. This role will involve working in regulated establishments and therefore please note that you are subject to the following: It is a criminal offence for people barred from working with vulnerable adults, children, or both to apply for roles that require unsupervised work with those groups. This post is exempt from the Rehabilitation of Offenders Act 1974; Mitie may ask applicants to declare all convictions and cautions, including those that are “spent” unless they are protected under the DBS filtering rules.