Job title: Mailroom Operative
Contract: Permanent
Hours: 37.5 hours per week
Type of employment: Full Time
Salary: £ 25,272 per annum
Location: Cumberland Infirmary, Newtown Road, Carlisle, Cumbria England, CA2 7HY
Mail room operative job description
Receive, sort, and distribute incoming mail, parcels, and courier deliveries across hospital departments and wards.
Collect outgoing mail from designated collection points and prepare items for dispatch.
Process recorded, tracked, confidential, and special delivery items in accordance with established procedures.
Ensure urgent and time-sensitive correspondence is delivered promptly.
Maintain accurate records of incoming and outgoing tracked mail and courier shipments.
Operate and maintain franking equipment and ensure the correct postage is applied.
Deliver and collect mail from clinical and non-clinical areas including wards, outpatient departments, offices, theatres, laboratories, and support service departments.
Handle confidential patient information and sensitive documentation in accordance with Information Governance and Data Protection requirements.
Provide a courteous, professional, and responsive service to hospital staff, patients, visitors, and external contractors.
Respond promptly to enquiries relating to mail deliveries and collections.
Promote positive working relationships with internal departments and external postal and courier providers.
Ensure secure handling and storage of mail and parcels at all times.
Maintain a clean, organised, and safe mailroom environment.
Assist with departmental audits and service performance reporting as required.
Person Specification
Good standard of literacy and numeracy.
Excellent organisational skills and attention to detail.
Ability to communicate effectively with staff at all levels.
Ability to work independently and as part of a team.
Ability to undertake frequent walking and manual handling activities across a large hospital site.
Understanding of the importance of confidentiality and professional conduct.
Desirable Criteria
Previous experience in a mailroom, logistics, facilities, or healthcare support role.
Experience using franking machines, tracking systems, or courier management software.
Knowledge of Information Governance and Data Protection principles.
Personal Qualities
Professional and reliable.
Customer-focused approach.
Trustworthy and discreet when handling confidential information.
Flexible and adaptable to changing operational demands.
Able to work accurately under pressure.
Demonstrates initiative and a positive attitude.
#J-18808-Ljbffr
Mailroom Operative in Carlisle employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
