At a Glance
- Tasks: Lead front-of-house operations and create a premium guest experience across multiple sites.
- Company: Join a leading high-street bank in a dynamic corporate environment.
- Benefits: Earn £17.23 per hour, enjoy a Monday to Friday schedule, and develop your career.
- Other info: Opportunity for growth in a fast-paced, supportive workplace.
- Why this job: Be the face of service excellence and inspire a high-performing team.
- Qualifications: Experience in premium environments and strong leadership skills required.
The predicted salary is between 17.23 - 17.23 £ per hour.
Location: Cardiff & Bristol. Salary: £17.23 per hour (£35,000 per year). Hours: Monday to Friday, 40 hours per week, office‑based with variable shift responsibilities and ad‑hoc events.
This role is a front‑of‑house leadership position within a corporate integrated facilities management account for one of the UK’s leading high‑street banks. You will own the day‑to‑day Front of House (Guest Services) operations across multiple sites and set the tone for service excellence.
Responsibilities- Own the day‑to‑day Front of House operation across multiple sites.
- Lead from the front – visible, hands‑on, and hosting in the moment.
- Set and maintain consistent, premium service standards across all locations.
- Build strong, trusted relationships with clients and internal stakeholders.
- Recruit, develop and inspire a high‑performing team.
- Manage day‑to‑day people processes (scheduling, absence, payroll).
- Drive service improvements and implement change.
- Partner with FM and service lines to deliver a seamless One Team experience.
- Proven experience in multi‑site premium workplace environments.
- A confident, polished and host‑led leadership style.
- Experience taking something good and making it great.
- A highly visible, hands‑on leader who leads by example.
- Passion for guest experience, people and high standards.
- Strong stakeholder management and relationship‑building skills.
- Organised, adaptable and comfortable in a fast‑paced environment.
- Strong reporting, administrative, HR and payroll experience.
- Office‑based, Monday to Friday role (variable shifts, 40 hour + ad‑hoc events).
- Based in Cardiff.
- Comfortable travelling across sites as required.
- Confident using workplace systems (Outlook, Teams, etc.).
Guest Services Manager in Cardiff employer: Mitie Group plc.
As a Guest Services Manager at our new site opening in Cardiff & Bristol, you will join a dynamic and supportive work culture that prioritises service excellence and employee development. We offer competitive pay, a Monday to Friday schedule, and the opportunity to lead a high-performing team while building strong relationships with clients and stakeholders. Our commitment to equal opportunities ensures a diverse and inclusive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mitie Group plc.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mitie Group plc.
Don't be shy about reaching out to Mitie Group plc. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Manager in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mitie Group plc. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mitie Group plc.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
